DOMINIC GARCIA
Aurora
Summary
Motivated university student pursuing a Bachelor of Science in Finance, with a strong foundation in financial analysis and investment strategies. Highly organized and process-driven, with a strategic mindset that anticipates challenges and connects the dots across systems and teams. Strong technical proficiency in Microsoft Office and the ability to quickly master new technologies. Recognized for excellent interpersonal and communication skills across all levels of an organization. Trusted team player known for adaptability, discretion with sensitive information, and a result-oriented approach to problem-solving with minimal oversight.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
NAVY FEDERAL CREDIT UNION
09.2024 - Current
- Research and resolve complex discrepancies in member accounts and loans, ensuring accuracy and regulatory compliance across financial operations.
- Assist clients with various loan and credit applications, including consumer, mortgage, equity, and overdraft protection products, delivering a seamless application experience.
- Provide in-depth product counseling to prospective and existing members, enhancing customer satisfaction and increasing adoption of financial services.
- Support daily branch operations including cash handling, vault balancing, and ATM custodianship, while upholding strict security and compliance standards.
- Mentor and support junior team members, contributing to skill development and overall team efficiency within a high-volume financial services environment.
Team Leader Manager
CHICK FIL A
08.2021 - 06.2024
- Resolved 50+ customer service issues monthly by implementing immediate solutions, increasing customer confidence by 20% and reducing escalations to executive office by 30%.
- Enhanced team productivity by 25% through the implementation of efficient workflow processes and clear performance expectation.
- Led and assisted employee relations initiatives, resulting in a 15% increase in team satisfaction through effective communication, coaching, training and development.
- Coordinated with senior management on strategic planning efforts, successfully aligning with company vision, resulting in a 10% increase in operational efficiency.
Education
BACHELOR'S DEGREE - Finance
Lamer University
04-2026
Skills
- Resilience & Agility in Fast Paced Environments
- Technical Proficiency & Adaptability
- Relationship Building & Communication
- Projects & Time Management
- Strategic Thinking & Process Orientation
- Confidentiality & Professional Support
Certification
Certified Notary Public
Timeline
Member Service Representative
NAVY FEDERAL CREDIT UNION
09.2024 - Current
Team Leader Manager
CHICK FIL A
08.2021 - 06.2024
BACHELOR'S DEGREE - Finance
Lamer University
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