Dominic Ferraro
Denver,CO
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Account Manager
Boeing
10.2021 - Current
- Managing services for Honeywell avionics such as Gulfstream, Pilatus and Dassault
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Manage business accounts with over 50 aircrafts on account.
- Negotiated prices, terms of sale and service agreements.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Payroll Specialist
Gusto
08.2020 - 11.2020
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls
- Won contracts for NBA,MLB and NFL stadiums.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections
- Monitored daily banking transactions
- Determined proper handling of financial transactions and approved transactions within designated limits.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Inside Sales Representative
Pollock
08.2019 - 03.2020
- Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one
- Educated customers about product features and technical details to highlight the benefits and correct misunderstandings
- Contacted new and existing customers to discuss how to accomplish needs with specific products and services
- Set up customer accounts in the computer system with complete information
- Greeted wholesale customers and assisted in providing products meeting personal needs maintaining knowledge of products available
- Maintained detailed account records and contact logs using SAP.
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
Team Sports Sales Associate
Academy Sports Outdoors
08.2015 - 08.2018
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Participated in weekly staff meetings, contributing ideas for improving store performance and discussing any challenges faced by associates collectively as a group.
- Assisted customers in selecting appropriate team sport equipment, resulting in better performance on the field.
- Quickly resolved customer complaints or concerns, maintaining high levels of satisfaction throughout the sales process.
Assistant Manager
Shelly Sports
01.2013 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Police Science
Florida State University
Tallahassee, FL08.2019
Skills
- Customer Service Expert
- SAP Experienced
- Salesforce Expert
- Oracle Expert
- Account Management
- CRM software proficiency
- Motivating Teams
- Aviation knowledge
Timeline
Account Manager
Boeing
10.2021 - Current
Payroll Specialist
Gusto
08.2020 - 11.2020
Inside Sales Representative
Pollock
08.2019 - 03.2020
Team Sports Sales Associate
Academy Sports Outdoors
08.2015 - 08.2018
Assistant Manager
Shelly Sports
01.2013 - 01.2015
Bachelor of Science - Police Science
Florida State University
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