Dominic Duran Sr.
Thornton
Summary
Dynamic Level 3 Technician at Pelsue, adept at system diagnostics and advanced troubleshooting. Proven track record in enhancing customer satisfaction through effective communication and problem-solving. Spearheaded automation of administrative tasks, significantly improving efficiency. Recognized for exceptional team collaboration and technical documentation skills, driving operational excellence in technical support. I am a MECP certified skilled technician and i am currently working on my MECP master technician certification.
Overview
13
13
years of professional experience
Work History
Level 3 Technician
Pelsue
Aurora
07.2024 - Current
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Recommended changes in procedures or processes based on experience gained through troubleshooting efforts.
- Developed scripts for automating administrative tasks such as backups or server restarts.
- Maintained accurate records of customer interactions, service requests and repairs.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Conducted tests on new products prior to deployment in production environments.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Coordinated with vendors to obtain necessary parts or services when needed.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Researched emerging technologies to recommend solutions that can improve system performance.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Installed and configured computer systems, networking equipment and applications.
- Maintained positive working relationship with fellow staff and management.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Monitored performance metrics to identify potential issues before they cause outages or service disruptions.
- Troubleshot system malfunctions and identified areas of improvement.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Electrical Technician
Summit Truck Equipment
Fort Lupton
11.2017 - 05.2024
- Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
- Installed electrical wiring during remodeling projects.
- Evaluated engineering proposals and drawings to assess feasibility and conformance with sound electrical engineering practices and safety standards.
- Improved electrical installations by standardizing procedures for production and field personnel.
- Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
- Conducted statistical studies to analyze or compare production costs for sustainable or nonsustainable designs.
- Interpreted electrical and mechanical schematics, blueprints and diagrams.
- Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
- Assembled electrical systems or prototypes using hand tools or measuring instruments.
- Implemented preventive maintenance protocols to reduce downtime due to system failure or malfunctioning components.
- Frequently worked overtime, weekends and holidays.
- Authored clear and detailed engineering specifications to clarify design details and functional criteria of each unit.
- Conducted performance tests on newly installed equipment to ensure optimal operation.
- Constructed and evaluated electrical components for consumer electronics applications.
- Ensured that all work was completed in compliance with industry standards and regulations.
- Assisted in the development of safety procedures for working with hazardous materials.
- Maintained inventory of parts for immediate and emergency repairs.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures.
- Diagnosed malfunctioning systems, apparatus, and components, using test equipment to locate the cause of a breakdown and correct the problem.
- Tested circuitry and electronic components according to engineering instructions, technical manuals or knowledge of electronics.
- Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.
- Compiled and maintained records documenting engineering schematics and installed equipment.
- Provided technical support by troubleshooting issues related to electrical systems.
- Tested existing electrical components to ensure proper functioning.
- Maintained records of all repairs performed on electrical systems.
- Reviewed blueprints and engineering drawings to determine project scope and objectives.
- Provided training sessions regarding safe use and handling of electrical systems.
- Tested performance of in-development parts, assemblies and systems under simulated operating conditions to optimize plans.
- Installed new electrical wiring and equipment in accordance with local codes and regulations.
- Established outstanding relationships with electricians and consumers.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Utilized specialized tools such as voltmeters, ammeters, ohmmeters to diagnose problems within circuitry.
- Performed routine maintenance on electrical systems such as motors, transformers, and generators.
- Developed test plans based on customer specifications and requirements.
- Monitored the performance of existing equipment in order to identify potential areas of improvement.
- Performed preventative maintenance on electrical systems and equipment to ensure efficient operation.
- Inspected all electrical components for damage or wear and tear.
- Built panels containing relays, switches, circuit breakers, according to customer specifications.
- Installed, maintained, and repaired electrical wiring, equipment, and fixtures, ensuring compliance with codes.
- Read and worked from electronic blueprint drawings.
- Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
- Inspected electrical systems, equipment and components to identify hazards, defects, and the need for adjustment or repair.
- Leveraged outstanding communication, interpersonal and people skills to work well with clients.
- Maintained system logs or manuals to document testing or operation of equipment.
- Connected and repaired equipment based on mechanical drawings and electrical prints.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Repaired faulty wiring or replaced defective parts to restore functionality of circuits and systems.
- Tested and repaired electric motors, variable frequency drives, alarms and control systems.
- Worked closely with other technicians to complete projects efficiently.
- Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Warehouse Foreman
Wilbert Funeral Services
Commerce City
03.2012 - 10.2017
- Organized storage areas according to established systems to optimize space utilization.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Coordinated with other departments such as sales, marketing, customer service to ensure timely deliveries of products.
- Provided feedback on employee performance and recommended disciplinary action when necessary.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Reported any maintenance issues promptly to the appropriate department for resolution.
- Managed vendor relationships by negotiating contracts and ensuring quality standards are met.
- Created weekly reports on performance metrics such as order fill rates and inventory accuracy rates.
- Ensured that all personnel followed proper safety guidelines while operating machinery or performing tasks within the facility.
- Tracked orders from receipt through delivery using automated tracking systems.
- Identified opportunities for process improvement and worked closely with management team to implement changes accordingly.
- Directed and supervised warehouse staff in daily operations, ensuring efficient workflow.
- Scheduled labor resources for pick-pack operations to meet production targets.
- Operated machines and equipment to complete work assignments or to assist workers.
- Inspected incoming shipments for damages, shortages, or incorrect items received.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Developed and implemented operational procedures to maximize accuracy and productivity.
- Operated forklifts to fill or empty overhead spaces.
- Conducted regular safety audits of equipment and facilities to ensure compliance with OSHA regulations.
- Assisted in the development of training programs for new employees in warehouse operations.
- Resolved customer complaints related to warehouse operations in a timely manner.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Inspected equipment, facilities and vehicles regularly to assess safety.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Maintained accurate records of all warehouse activities including receiving, shipping, storage, transfers.
- Reviewed product returns prior to issuing credits or replacements back into inventory.
- Monitored inventory levels and identified items needing restocking or replenishment.
- Reviewed orders, production schedules and blueprints to determine work sequences and material shipping dates.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Ensured that all hazardous materials were properly labeled and stored safely away from general work areas.
- Oversaw team scheduling and individual assignments to meet coverage demands.
- Managed maintenance and repair actions for team equipment and vehicles.
- Performed regular cycle counts to verify physical inventory against system records.
- Managed the disposal of surplus, damaged, or obsolete inventory in accordance with company policies.
- Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Established and maintained good relations with customers, vendors, and transport companies.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
Education
GED -
Community College of Denver
Denver, CO11-2003
Skills
- System diagnostics
- Equipment installation
- Customer service
- Team collaboration
- Time management
- User support
- Problem solving
- Technical documentation
- Vendor coordination
- Training development
- Mobile device management
- Problem-solving
- Error detection
- Hardware evaluations
- Wireless networking
- Written communication
- Operating system management
- Network maintenance
- System performance assessments
- Remote technical support
- Delivery management
- Advanced troubleshooting
Timeline
Level 3 Technician
Pelsue
07.2024 - Current
Electrical Technician
Summit Truck Equipment
11.2017 - 05.2024
Warehouse Foreman
Wilbert Funeral Services
03.2012 - 10.2017
GED -
Community College of Denver
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