Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dolly Angelica Cifuentes Acero

Bogota

Summary

Bilingual interpreter with extensive experience in real-time communication and cultural sensitivity. Proven track record of improving patient outcomes through effective interpretation in healthcare environments. Strong organizational skills and commitment to ethical guidelines ensure confidentiality and professionalism. Focused on building positive relationships and delivering high-quality client support.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Interpreter

Teleperformance
03.2025 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through online communication platforms or phone to facilitate communication between parties unable to meet in person.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.

Sales Associate

AdventHealth
11.2023 - 01.2025
  • Organized racks and shelves to enhance store aesthetics and promote merchandise visibility.
  • Executed cash transactions while ensuring adherence to company cash handling policies.
  • Cultivated customer relationships to drive repeat business and loyalty.
  • Processed returns, exchanges, and refunds according to store policy.
  • Prepared merchandise for sales floor by pricing and tagging items accurately.
  • Assisted customers in locating products and checked inventory across multiple sites.
  • Responded to customer inquiries regarding sizing, accessories, and product care effectively.
  • Created positive first impressions to welcome customers into the store.

CNA /Certified Health Unit Coordinator

AdventHealth
05.2021 - 01.2025
  • Assisted patients with daily living activities to promote independence.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Checked vital signs, including temperature, blood pressure, and blood sugar levels.
  • Provided emotional support to patients, fostering a positive healing environment.
  • Delivered individualized care by documenting observations and administering treatments.
  • Facilitated personal hygiene management and assisted with feeding based on needs.
  • Conducted routine safety checks on equipment, reporting malfunctions promptly.
  • Served as a liaison between patients, families, and medical staff for clear communication.

Homeless Shelter Manager

Penantes
07.2008 - 07.2018
  • Maintained accurate records of client data for reporting purposes and program evaluation.
  • Oversaw financial management of the shelter, including budget development, expense tracking, and reporting.
  • Collaborated with case managers to develop individualized plans for clients, addressing their unique barriers to housing stability.
  • Developed emergency response protocols in collaboration with local first responders to ensure safety during crises or natural disasters.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Ensured compliance with federal, state, and local regulations governing homeless service provision.
  • Enhanced shelter services by implementing improved intake procedures and resource allocation.

Bar Manager

Merlin Cafe Rock Bar
10.2003 - 06.2005
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Auxiliar De Vuelo

ACES
10.1998 - 10.2003
  • Maintained a safe cabin by conducting pre-flight safety checks and ensuring compliance with FAA regulations.
  • Handled medical emergencies calmly while coordinating with cockpit crew as necessary.
  • Enhanced passenger satisfaction through exceptional in-flight service and prompt issue resolution.
  • Promoted brand reputation by demonstrating professionalism and attentiveness in all customer interactions.
  • Achieved high performance ratings for customer service, teamwork, and punctuality, contributing to company success.
  • Participated in training to stay updated on industry trends, safety procedures, and customer service strategies.
  • Facilitated communication between flight deck and cabin crew for efficient operations during flights.
  • Prepared cabin for arrivals by cleaning, restocking supplies, and securing loose items.

Education

Administration And Services For Airlines - Aviation

Politecnico Colombiano
Bogota, Colombia
06-1998

Skills

  • Fluent bilingualism
  • Client support
  • Professional ethics
  • Client confidentiality
  • Interpersonal communication
  • Interpretation
  • Language proficiency
  • Excellent communication
  • Time management
  • Organizational skills
  • Ethical codes adherence
  • Problem-solving

Certification

  • Certified Nurse Assistant, Adventhealth, 4years expirienced



Timeline

Interpreter

Teleperformance
03.2025 - Current

Sales Associate

AdventHealth
11.2023 - 01.2025

CNA /Certified Health Unit Coordinator

AdventHealth
05.2021 - 01.2025

Homeless Shelter Manager

Penantes
07.2008 - 07.2018

Bar Manager

Merlin Cafe Rock Bar
10.2003 - 06.2005

Auxiliar De Vuelo

ACES
10.1998 - 10.2003

Administration And Services For Airlines - Aviation

Politecnico Colombiano

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Dolly Angelica Cifuentes Acero