Dolene Rodman
Alamosa
Summary
Dedicated professional with a strong background in financial management and customer service. Known for delivering precise transaction processing and fostering positive client relationships, contributing to improved customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Accounting Technician
Alamosa County
Alamosa
2025.03 - Current
- Executed day-to-day duties accurately to ensure smooth operations.
- Provided exceptional customer service, resolving inquiries in person and over the phone.
- Prepared daily bank deposits, reconciling cash registers at shift's end.
- Processed property tax payments efficiently at local government office, ensuring timely transactions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Teller/Member Service/Loan Servicing/Consumer Loan Officer
San Luis Valley Federal Bank
Alamosa
2014.03 - 2025.03
- Processed customer transactions accurately and efficiently at San Luis Valley Federal Bank.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained cash drawers and ensured balanced accounts daily.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Maintained confidentiality of all customer records and information according to company policies.
- Identified fraudulent activity or suspicious behavior; immediately reported it to management.
- Maintained general ledger accounts by reconciling sub-ledger records with general ledger control accounts.
- Monitored loans to verify adequate and current insurance coverage.
- Processed payoffs, releases, and curtailments for loans.
- Evaluated loan applications and assessed creditworthiness of applicants.
- Guided clients through the loan process and explained financing options.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Approved or denied loan applications based on established guidelines.
Education
GED -
Trinidad State Junior College
Alamosa, CO2020-01
Skills
- General ledger management
- Bank reconciliation
- Tax preparation
- Customer relationship management
Timeline
Accounting Technician
Alamosa County
2025.03 - Current
Teller/Member Service/Loan Servicing/Consumer Loan Officer
San Luis Valley Federal Bank
2014.03 - 2025.03
GED -
Trinidad State Junior College