Jennifer Gutierrez
Marketing Coordinator - Guest Services
Florissant,CO
Summary
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in Accountant/Deputy City Clerk role.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Marketing Coordinator/Hotel Front Desk Receptionist
Triple Crown Casinos
Cripple Creek, CO
10.2023 - Current
- Boosts brand awareness with target customer demographics with social, print, and email campaigns.
- Answers general marketing department inquiries by email, phone, and mail.
- Composes daily posts for social media and helped build corporate presence on Facebook and Instagram.
- Creates engaging brochures and flyers to use for promotional materials and distribution.
- Resolves guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Performs administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Maintains an organized front desk area that contributes to smooth operations and professional appearance.
- Develop and maintain positive relationships with guests for satisfaction.
RV Park Manager
Cripple Creek RV Park & Mini Storage
08.2011 - 08.2024
- Increased RV Park occupancy rates by developing strategic marketing plans and promotional materials.
- Resolved guest concerns promptly and professionally, leading to positive reviews and repeat business.
- Reduced overhead costs through effective budgeting and resource management for park operations.
- Enhanced customer satisfaction by implementing efficient check-in and check-out procedures.
- Managed financial reporting for the RV Park, providing accurate records of revenues, expenses, and performance metrics to stakeholders.
- Improved park safety by conducting regular inspections and addressing potential hazards promptly.
- Conducted regular performance evaluations with employees to maintain open lines of communication between management levels.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Store Team Lead
Walgreens
Woodland Park, CO
10.2007 - 08.2011
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency by implementing effective management strategies.
- Managed inventory levels to optimize stock availability and reduce waste through regular audits.
- Ensured compliance with company policies and local regulations by enforcing rules consistently across the team.
- Implemented loss prevention measures, reducing instances of theft and damage in the store.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ 09.2005 - 06.2009
Skills
Teamwork and collaboration
Customer service
Scheduling
Documentation and reporting
Relationship building
Materials ordering
MS office
Operations management
Decision-making
Time management
Business administration
Inventory management
Timeline
Marketing Coordinator/Hotel Front Desk Receptionist
Triple Crown Casinos
10.2023 - Current
RV Park Manager
Cripple Creek RV Park & Mini Storage
08.2011 - 08.2024
Store Team Lead
Walgreens
10.2007 - 08.2011
Bachelor of Science - Business Administration And Management
University of Phoenix
09.2005 - 06.2009