DiSean Santos
Colorado Springs
Summary
Operations Manager at Recon Logic, excelling in team leadership and conflict resolution. Skilled in enhancing client relationships and optimizing operational efficiency. Known for fostering employee engagement and driving performance through effective training and mentoring, ensuring high-quality service and compliance with company standards. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Operations Manager
Recon Logic
01.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Manager
Dairy Queen
01.2016 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Wheaton Warrenville South High School
Wheaton, IL06-2018
Skills
- Problem-solving
- Team leadership
- Operations management
- Excellent customer service
- Decision-making
- Employee relations and conflict resolution
- Staff management and training
- Client relationships
- Goal setting
- Interpersonal communication
- Fast learner
- Extremely ambitious
Timeline
Operations Manager
Recon Logic
01.2020 - Current
Manager
Dairy Queen
01.2016 - 01.2020
High School Diploma -
Wheaton Warrenville South High School
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