Dio Sampaio

I had the privilege of partnering with businesses to unlock the full potential of HubSpot's marketing, sales, and customer service solutions. In this role, I worked closely with clients to identify their unique challenges and delivered tailored, consultative strategies that helped them drive measurable growth.

With a focus on building long-term, value-driven relationships, I guided organizations through the process of optimizing their use of HubSpot’s platform, enabling them to streamline operations, enhance customer experiences, and scale effectively. My approach was always data-driven, ensuring that every solution was backed by insights that led to success.

Key skills and areas of expertise:
- Strategic Account Management
- Consultative Selling & Solution Design
- Client Relationship Development & Retention
- Sales Pipeline Management
- HubSpot Platform Expertise
- Data-Driven Sales Strategy

• Providing clients with assistance throughout the sales process and evaluation of the software, as well as providing consultancy and working on the next steps with their account progress
• Handle deals created by the BDR team to improve user engagement and assist with account setup and software evaluation
• Outreach prospecting to a high volume of decision-makers daily, discovery calls to uncover needs, demo, and closing calls
• Uncovering clients' business objectives and struggles to understand how they can best utilize the software during discovery calls
• Setting up long-term relationship deals, managing a clean Sales Pipeline in HubSpot with new clients, and ensuring they are taken care of further by our Onboarding/Account Management teams
• Receive weekly feedback and implement best practices shared right away to constantly improve the quality of work and reduce friction in the Sales Process
• Biweekly Call Review to share team best practices and keep the Sales team aligned on the Sales process
• Achievements: Three consecutive quarters achieving quota, 2x over 125%

• Facilitate resolution to issues as needed; help prioritize and reduce the turnaround for time resolving client issues, focused on helping them achieve successful outcomes
• Assist Client Support Specialist with resolving issues; provide guidance and training on the application and the LMS environment to maintain a high standard of client support, drive results and exceed company expectations
• Manage client communication to ensure high client satisfaction through escalations and challenging scenarios
• Analyze the group's workload and recommend improvement; continually enhance the group's skills around client satisfaction through coaching sessions, developing and driving their career growth

• Monitored KPI performance based on data analysis, always focused on exceeding sales expectations, delivered a great customer experience, and helped clients grow effectively by getting the most from our tools and services
• Sales and support Coach, as well as QA guidance based on their interactions, constantly improving the service provided and driving their career growth
• Work with shareholders to help develop enhanced reporting tools to improve their success in achieving goals such as AHT, Abandon rate, NPS, Conversion rate, and Shrinkage, among others
• Create a motivational environment with contests and prizes to manage employee satisfaction
• Monthly Live meeting with the client to present results and discuss improvement
• Achievements: Best Support Manager of the month (4x) - 'Rockstar'