DIMETRICE THOMAS

• Demonstrated expertise in providing efficient and effective administrative patient support in a collaborative, interprofesssional care environment.
• implemented specialized administrative judgement and effectively utilized diverse clinical work flow processes to optimize access to care throughout multiple clinics specialties, and community resources.
• Implemented a range of communication channels such as phone calls in secure messaging and chat, text messages and video in collaboration with VISN programs, services and healthcare professionals to meet the needs of Veterans.
• Responsible for answering telephones, secure messaging, and chat messages, relaying messages to appropriate staff inside or outside of the VISN CCC, scheduling appointments, and interpreting and varying provider orders in accordance with VHA national scheduling guidelines.
• Ensured seamless communication between patients, inter-professional care delivery teams, and VA medical centers.
• Managed patient scheduling by monitoring and adjusting appointments, while also entering accurate no-show data.
• Monitored appointment requests from veterans' electronic platforms, ensuring timely responses.
• Oversaw outpatient appointments within assigned areas.
• Obtained medical information from patients and processed medication refill requests.
• Checked electronic health records and medical records daily, consulting with other MSAs and/or VISN CCC staff during huddles to assess the daily needs of the VISN CCC.
• Working in a call center, taking inbound and outbound calls daily.

• Collaborated with the patient care team to analyze clinic utilization using diverse reports.
• Assisted in managing and organizing appointments for veteran specialty clinics as a member of the referral coordination team.
• Maintained effective and efficient communication with patients, interdisciplinary teams, VA medical centers, and other agencies.
• Streamlines the process of delivering lab results to patients by implementing a secure messaging system.
• Contributed to collaborative discussions regarding patient care team huddles and meetings.
• Ensured timely delivery of results by effectively managing workload to meet patient experience.
• Effectively managed electronic wait lists, ensuring optional functionality.
• Coordinate care with the Office of Community Care.
• Processed referrals, specialty care, and in-house referrals.
• Updating and verifying patients' demographics.

. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.