Dillon Gates
Lafayette
Summary
Technical expertise includes disassembly and inspection of equipment, utilizing specialized tools for maintenance and repair. Experience in troubleshooting communication systems through schematic interpretation and component repair, leading to improved operational efficiency. Proven ability to provide technical assistance and training, enhancing user understanding of complex systems. Skills encompass a wide range of IT support functions, including hardware installation, system upgrades, and network configuration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Armorer
US Army
Fort Drum
06.2023 - 05.2025
- Disassembled firearms for cleaning and inspection purposes using specialized tools such as punches and screwdrivers.
- Provided technical assistance to customers regarding firearm maintenance issues.
- Instructed personnel in the operation and safety of small arms weapons systems.
25U Signal Support Systems Specialist
US Army
Fort Drum
08.2021 - 05.2025
- Interpreted schematics and diagrams to troubleshoot problems with communications systems.
- Repaired faulty components in communication devices using specialized tools and test equipment.
- Analyzed data from multiple sources to identify trends or anomalies related to signal support systems.
Skills
- Firearm inspection
- Equipment maintenance
- Technical troubleshooting
- Customer service
- Computer imaging
- Installation and repair
- Server maintenance
- System testing
- Troubleshooting and Diagnostics
- Hardware troubleshooting
- Help desk experience
- Apple ios
- Peripheral device installation
- Analytical thinking
- Network configuration
- Desktop and laptop installations
- Hardware and software installation
- Hardware installation
- Valid Driver's license
- Preventive Maintenance
- Advanced troubleshooting
- Web security
- Inventory management
- Help desk assistance
- Software updates
- Hardware repair
- Performance optimization
- System backup
- Issue diagnosis and resolution
- Backup management
- Device configuration
- Technical analysis
- IT security management
- HelpDesk support
- Network security measures
- System upgrades
- Network testing
- Issue tracking
- Workstation testing
- Programming
- Settings configuration
- Installation management
- Data recovery
- Time management
- Mobile device support
- Problem solving
- Attention to detail
- Team collaboration
- Employee training
- Data analysis
- Field testing
- Signal analysis
Languages
English
Full Professional
Certification
Secret Security Clerance
Timeline
Armorer
US Army
06.2023 - 05.2025
25U Signal Support Systems Specialist
US Army
08.2021 - 05.2025