Dillon Bakas

Advanced from shop hand to managing the full parts procurement process for custom van builds, including sourcing, budgeting, inventory control, and vendor negotiations. Collaborated with technicians to ensure quality components were selected for each project, while maintaining cost-effectiveness and on-time delivery. Oversaw e-commerce order fulfillment and supported hands-on shop installations, gaining a well-rounded understanding of vehicle systems. Identified and implemented process improvements to streamline operations and improve project efficiency.

Led incident response escalations as a Level 2 Analyst, making critical decisions including isolating endpoints and initiating AV scans. Developed and refined SOPs to strengthen incident handling processes and conducted monthly quality reviews of analyst tickets to ensure accuracy. Proficient in tools such as Microsoft Sentinel, Defender, Splunk, and CyberArk. Played a key role in client reporting and metrics analysis, tracking alarm trends, SLA compliance, and escalation patterns.

Provided advanced Tier 2 support in a Security Operations Center, managing escalated incidents and contributing to the development of playbooks and response strategies. Certified LogRhythm Platform Administrator, responsible for deployment, maintenance, and administration of the SIEM in both federal and corporate environments. Specialized in custom log source onboarding, regex-based parsing, compliance reporting, and AIE rule creation. Demonstrated proficiency in Symantec Endpoint Protection, IBM QRadar, Microsoft Defender ATP, and proactive troubleshooting in collaboration with internal teams and vendor support.

Promoted to Senior Teller within one year for exceptional performance and leadership. Delivered high-volume, high-accuracy transaction support—including deposits, loan payments, and foreign currency exchanges—while managing daily cash handling often exceeding $500,000. Took initiative in resolving complex customer issues and fraud prevention, catching multiple fraudulent transactions. Served as acting supervisor in the absence of management, supporting team operations and ensuring smooth branch performance. Actively assisted customers with debt management and financial goal planning, helping many achieve homeownership.