DIEGO ARMANDO MEDELLIN GUTIERREZ
INTERNATIONAL BUSINESS
Bogotá
Summary
Highly-skilled and motivated international businessman with 11 years of experience. Passionate about fostering personal and group development through the achievement of individual and collective objectives.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
Work History
Team Leader Senior
WebHelp
2021.10 - Current
- Enhancement of overall profitability margin through cost reduction by leveraging personnel, maximizing productivity, and optimizing resources such as downtimes in breaks, after call work, hold times
- Expansion of the business unit through effective management, improvement of the work environment, and positive customer feedback on service provision
- First place in the continuous improvement platform competition, with a focus on reducing wait and downtime to enhance customer experience
- Designed a program aimed at reducing absenteeism, resignations, and job abandonment rates through the enhancement of workplace conditions.
Team Leader
Comdata Etb
2021.04 - 2021.07
- Developed a structured approach to reading electronic invoices, resulting in improved conversation efficiency.
Market consultant
Progen S.A
2014.12 - 2021.02
- Conducted market research in China and India to assess the feasibility of exporting and importing manual sprayers, successfully penetrating new markets for the company
- Market niche exploration in South and North America
- Expanded Colombian market for backpack sprayers, penetrating the banana region in the north of Colombia.
International Relations Assistant
Camara de Comercio e Integración Colombo China
2013.08 - 2014.02
- Secured 9 investors across the Colombian and Chinese markets
- Participation of Colombian markets such as Colombia and the Antioquia Liquor Factory in trade fairs in China.
Education
Bachelor of International Business -
Politécnico Grancolombiano
2008.08 - 2013.05
High School - undefined
Instituto Diversificado Albert Einstein
1997.02 - 2007.05
Skills
Industry Knowledge: Strategic planning and implementation, Diversity and inclusion initiatives, Organizational development, Conflict resolution, Training and development, Employee relations
Technical skills: Microsoft Office excel, Word, PowerPoint, Marketing research, Reporting
Timeline
Team Leader Senior
WebHelp
2021.10 - Current
Team Leader
Comdata Etb
2021.04 - 2021.07
Market consultant
Progen S.A
2014.12 - 2021.02
International Relations Assistant
Camara de Comercio e Integración Colombo China
2013.08 - 2014.02
Bachelor of International Business -
Politécnico Grancolombiano
2008.08 - 2013.05
High School - undefined
Instituto Diversificado Albert Einstein
1997.02 - 2007.05