Summary
Overview
Work History
Education
Skills
Idiomas
Timeline
References
Generic
Alejandro Quiroga

Alejandro Quiroga

Bogotá

Summary

Industrial Electronics Technologist with solid experience in customer service, technical support, back office operations, and content moderation. Strong skills in problem-solving, leadership, and effective communication in both English and Spanish. Experienced in the use of IT tools, Excel, and applications for information management and quality control in digital environments. Committed to continuous improvement and process optimization to achieve outstanding results.

Overview

5
5
years of professional experience

Work History

Content Moderator

Teleperformance
08.2024 - 08.2025
  • Responsible for classifying content in accordance with platform guidelines, ensuring compliance with quality standards. Reviewed and removed material that violated internal policies, contributing to a safe and reliable digital environment.

Back Office Agent

Webhelp
12.2023 - 07.2024
  • Streamlined contract review and organization by leveraging Office and Excel, optimizing information management. Ensured clear and structured processes to improve efficiency in document handling.

Customer Service

Teleperformance
07.2020 - 12.2022
  • Provided customer support in English and Spanish with a strong focus on fast and effective resolution of technical issues. Additionally, served as backup Line Supervisor and Trainer for new hire onboarding, strengthening leadership, team management, and customer service skills.

Education

Technology - Industrial Electronics

Universidad Francisco José De Caldas
Bogota
08.2025

Diploma - English Language

Universidad Pedagógica Nacional
Bogota
12.2018

High School Diploma -

Colegio Técnico Domingo Faustino Sarmiento
Bogota
11.2015

Skills

  • Soft Skills: Leadership, decision-making, teamwork, adaptability, proactivity, conflict resolution
  • Technical Skills: Industrial electronics, telecommunications, technical support, proficiency in Office and Excel, information management, digital content moderation

Idiomas

Spanish
Native or Bilingual
English
Full Professional

Timeline

Content Moderator

Teleperformance
08.2024 - 08.2025

Back Office Agent

Webhelp
12.2023 - 07.2024

Customer Service

Teleperformance
07.2020 - 12.2022

Technology - Industrial Electronics

Universidad Francisco José De Caldas

Diploma - English Language

Universidad Pedagógica Nacional

High School Diploma -

Colegio Técnico Domingo Faustino Sarmiento

References

Valentina Cianci, Nurse, 3132103737

Efrain Becerra, Civil Engineer 3202510605

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