DIEGO ZAPATA
PROJECT MANAGER | DELIVERY MANAGER | BUSINESS TRANSFORMATION
Medellín
Summary
Certified Delivery Manager and Scrum Master with 20+ years leading complex, multimillion-dollar projects across the USA and Latin America. Specialized in aligning business strategy and execution through agile and hybrid methodologies. Proven record in driving transformation initiatives, developing cross-functional teams, managing risk, and delivering value across banking, education, healthcare, and technology sectors. Fluent in English and Spanish, results-driven, and passionate about innovation and organizational growth.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Project Manager
Constructora ZAU
11.2023 - Current
- Led end-to-end development of the first Ibis Styles hotel in Colombia, overseeing construction, brand alignment, and operational setup.
- Managed multidisciplinary teams and stakeholders, ensuring strategic planning and financial viability.
Project Manager – PMO
Tengo (Salesforce Partner)
11.2022 - 12.2023
- Delivered Salesforce implementation projects for US clients, applying Scrum methodology and agile ceremonies.
- Established monitoring frameworks, improving delivery times and client satisfaction.
Organizational Design Manager
Compensar
06.2020 - 11.2022
- Led enterprise architecture alignment for 18+ business units, improving service delivery and strategic impact.
Corporate Director – Projects, Processes & Robotics
Banco de Bogotá
01.2019 - 12.2019
- Planned and implemented agile initiatives with a multidisciplinary team of 410, improving process efficiency.
Regional PMO Director
SURA Asset Management
01.2018 - 01.2019
- Managed LATAM portfolio valued at $122M, delivering high-impact projects using Scrum and Kanban.
Organizational Development Manager
EMTELCO
01.2017 - 01.2018
- Led software development project in Python for HR processes using agile frameworks.
Director of Projects & Strategy
AKELE
01.2014 - 01.2017
- Defined and executed digital transformation strategy, created project team structures and agile cells.
Project Manager (Multisectoral & International Projects)
Premex, Ruta N, Enfocus, Azurian, London Consulting Group, Plexus
01.2003 - 01.2014
- Directed strategic and technology-driven projects across Colombia, Mexico, Ecuador, Peru, Panama, and Bolivia.
- Led SAP and Oracle implementations, project portfolios, and transformation programs in sectors including banking, manufacturing, education, and healthcare.
- Successfully managed consulting engagements with high ROI (up to 5.1x investment), including mergers, cost rationalization, and process reengineering.
- Negotiated major contracts and led delivery teams in multi-country operations, supporting regional clients like TCC, Celsia, Banco Caja Social, Comandato, Corpacero, and more.
Education
Executive MBA -
IE Business School
01.2012 - 01.2013
Graduate Certificate - undefined
Deakin University
01.2006 - 01.2007
B.A. - International Business
Universidad EAFIT
01.1998 - 01.2002
Skills
- Agile & Hybrid Project Management
- Strategic Planning
- Business Transformation
- PMO Leadership
- Risk & Change Management
- Stakeholder Engagement
- Cross-cultural Team Leadership
- Jira
- Salesforce
- SAP
- Oracle
- MS Project
Certification
Professional Scrum Master I, Scrum.org, 01/01/19
Timeline
Project Manager
Constructora ZAU
11.2023 - Current
Project Manager – PMO
Tengo (Salesforce Partner)
11.2022 - 12.2023
Organizational Design Manager
Compensar
06.2020 - 11.2022
Corporate Director – Projects, Processes & Robotics
Banco de Bogotá
01.2019 - 12.2019
Regional PMO Director
SURA Asset Management
01.2018 - 01.2019
Organizational Development Manager
EMTELCO
01.2017 - 01.2018
Director of Projects & Strategy
AKELE
01.2014 - 01.2017
Executive MBA -
IE Business School
01.2012 - 01.2013
Graduate Certificate - undefined
Deakin University
01.2006 - 01.2007
Project Manager (Multisectoral & International Projects)
Premex, Ruta N, Enfocus, Azurian, London Consulting Group, Plexus
01.2003 - 01.2014
B.A. - International Business
Universidad EAFIT
01.1998 - 01.2002
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