Diego Sisneros
Arvada
Summary
At Great Harvest Bread Co., I excelled as a Customer Service Representative, adeptly managing high-stress situations and resolving customer complaints with empathy, boosting loyalty. My expertise in food safety and sanitation, alongside strong problem-solving and active listening skills, significantly enhanced customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Great Harvest Bread Co.
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Education
Ralston Valley High School
Arvada, COSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Food safety and sanitation
- Food quality
Timeline
Customer Service Representative
Great Harvest Bread Co.
05.2023 - Current
Ralston Valley High School
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