Summary
Work History
Education
Skills
LANGUAGES
Timeline
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Diego Sebastian Casas Mosquera

Bogotá

Summary

Bilingual professional with a background in Modern Languages and a strong focus on customer service and communication. Skilled in interacting with clients, resolving issues, and delivering positive experiences in fast-paced environments.

Experienced in managing responsibilities independently, maintaining organization, and adapting quickly to changing situations. Strong proficiency in English, with additional knowledge of French and German, and a solid understanding of cross-cultural communication.

Motivated to grow professionally in customer service or support roles, with a proactive mindset and a strong willingness to learn new tools such as CRM systems.

Work History

BPO

KONECTA
Bogotá
05.2023 - 07.2023
  • Handled inbound calls in both Spanish and English, providing efficient and professional customer assistance.
  • Maintained precise and detailed records within the CRM system to ensure database integrity.
  • Delivered prompt and effective solutions to common inquiries by adhering to established service protocols.
  • Upheld a professional and courteous demeanor at all times to foster a positive customer experience.
  • Followed internal procedures to ensure consistent, high-quality service standards.

Delivery Driver

Rappi
Bogotá, Colombia
2021 - 2023
  • Delivered packages efficiently, ensuring timely arrival at destinations.
  • Maintained accurate records of deliveries and customer interactions.
  • Navigated routes effectively to optimize delivery times and fuel usage.
  • Provided exceptional customer service by addressing inquiries and concerns promptly.
  • Adapted quickly to changing conditions and maintained performance under pressure.
  • Delivered high-quality customer service, ensuring a positive experience and customer satisfaction.
  • Demonstrated strong problem-solving skills by handling delays, order changes, and unexpected situations.

Education

High School Diploma -

COLEGIO NUESTRA SEÑORA DE FATIMA
Bogotá
12-2020

Bachelor’s Degree in Modern Languages With Emphasis On International Business - Languages

UNIVERSIDAD ECCI
Bogotá, Colombia
02.2021 - 12.2025

Skills

  • Empathy
  • Complaint Handling
  • Autonomy
  • Proactivity
  • Responsibility
  • Stress Management
  • Customer Service
  • Effective Communication
  • Patience
  • Flexibility
  • Adaptability
  • Teamwork
  • Ticket Management
  • Call Handling

LANGUAGES

English
Full Professional
French
Limited Working
German
Limited Working
Spanish
Native or Bilingual

Timeline

BPO

KONECTA
05.2023 - 07.2023

Bachelor’s Degree in Modern Languages With Emphasis On International Business - Languages

UNIVERSIDAD ECCI
02.2021 - 12.2025

Delivery Driver

Rappi
2021 - 2023

High School Diploma -

COLEGIO NUESTRA SEÑORA DE FATIMA

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Diego Sebastian Casas Mosquera