Diego Perez
Arvada
Summary
Empathetic and driven customer service professional with a proven track record in high-volume and educational environments. Skilled in conflict resolution, data entry, and customer engagement. Adept at problem-solving and adaptable to fast-paced, dynamic settings. Known for delivering positive guest experiences, supporting team success, and ensuring smooth operations across varied roles.
Overview
5
5
years of professional experience
Work History
Admissions Intern: Tour Guide
Hampshire College
08.2021 - 12.2022
- Conducted in-person and virtual campus tours, providing an engaging and informative experience for prospective students and families.
- Supported admissions events and virtual information sessions as a student representative.
- Served as the first point of contact for guests both over the phone and in person.
- Created digital, print, and video content to support student recruitment.
- Participated in special projects and promotional activities to enhance campus outreach.
InfoBar Student Assistant
Hampshire College
08.2022 - 05.2025
- Provided front-line customer service to students, faculty, and visitors at the library's main service desk.
- Answered inquiries about library policies, assisted with research tools, and referred patrons to appropriate resources.
- Checked materials in and out, processed returns, and maintained accurate shelving and inventory.
- Helped users with printing, copying, and scanning, while ensuring the library remained clean and organized.
- Worked collaboratively with staff and independently in the stacks, developing skills in information access and problem-solving.
Guest Advocate
Target
02.2024 - 05.2025
- Provided outstanding service by anticipating guest needs and offering tailored solutions.
- Operated POS systems, scanners, and scales to process accurate transactions.
- Monitored sales floor to reduce theft and ensure safety protocols.
- Maintained clean, organized workspaces while restocking merchandise.
- Delivered product knowledge to assist in customer decision-making.
- Supported team sales efforts and retention strategies through positive guest interactions.
Cashier
McDonald's
10.2020 - 08.2021
- Delivered fast, courteous service and responded to customer inquiries and concerns.
- Processed sales quickly to minimize wait times and improve efficiency.
- Assisted with sanitation efforts and maintained cleanliness of front-of-house areas.
- Cross-trained in various roles to ensure smooth operations.
- Handled transactions accurately and provided carry-out service when needed.
Education
Bachelor of Arts - Fine Arts
Hampshire College
Amherst, MA05.2025
High School Diploma - undefined
South Burlington High School
South Burlington, VT05.2021
Skills
- Guest Relations & Complaint Handling
- Cross-Selling & Product Knowledge
- Payment Processing & Basic Accounting
- Data Entry & Computer Literacy
- Event Coordination & Public Speaking
- Library Services & Inventory Management
- Written & Verbal Communication
- Conflict Resolution & Empathy
- Time Management & Flexibility
Languages
English – Professional Proficiency
Spanish – Professional Proficiency
Japanese – Elementary Proficiency
Timeline
Guest Advocate
Target
02.2024 - 05.2025
InfoBar Student Assistant
Hampshire College
08.2022 - 05.2025
Admissions Intern: Tour Guide
Hampshire College
08.2021 - 12.2022
Cashier
McDonald's
10.2020 - 08.2021
High School Diploma - undefined
South Burlington High School
Bachelor of Arts - Fine Arts
Hampshire College
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