Diego Nunez
Denver
Summary
Versatile and results-driven professional with proven experience in customer service, store management, sales, and operations supervision. Skilled in order fulfillment, shipping & receiving, inventory control, and quality assurance, with a strong background in team leadership, training, and loss prevention. Forklift certified and capable of handling assembly and heavy lifting tasks. Adept at organization, time management, and complaint resolution, with proficiency in Microsoft Word and computer operations. Recognized as a fast learner who thrives in fast paced environments.
Overview
8
8
years of professional experience
Work History
Warehouse Associate
LuvBuds LLC
Denver, CO
10.2023 - 01.2026
- Operated forklifts and pallet jacks to efficiently move products within warehouse.
- Received and inspected incoming shipments for quality assurance and accuracy.
- Organized inventory using warehouse management systems to streamline operations.
- Collaborated with team members to ensure timely order fulfillment and shipping tasks.
- Conducted regular inventory audits to maintain accurate stock levels and reduce discrepancies.
- Assisted in training new associates on safety protocols and operational procedures.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75-110 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assisted in receiving, stocking and distribution of merchandise.
Manager
Avis Budget Group
Englewood, CO
05.2020 - 10.2023
- Led operational teams to enhance customer service and satisfaction levels.
- Developed and implemented training programs for staff, improving overall team performance.
- Oversaw fleet management processes, ensuring optimal vehicle availability and maintenance.
- Streamlined rental procedures, reducing wait times and increasing efficiency in operations.
- Managed inventory control systems to maintain accurate stock levels.
- Coordinated with cross-functional teams to align strategies with business objectives and goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Routine 10 point inspection of inventory to ensure vehicle operates effectively and safely.
Front Desk Agent
Tru/Homewood by Hilton
Denver, CO
08.2017 - 05.2020
- Assisted in resolving guest inquiries and complaints, enhancing overall guest satisfaction.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Coordinated room assignments and special requests, contributing to personalized guest experiences.
- Implemented efficient front desk operations, improving workflow and reducing wait times.
- Monitored inventory of supplies and amenities, maintaining stock levels for operational efficiency.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Maintained clean and organized front desk areas to uphold polished company image.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Kept accounts in balance and ran daily reports to verify totals.
Education
GED -
Emily Griffith Technical College
Denver, COSkills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Order picking
- Shipping and receiving
- Warehouse safety
- Order fulfillment
- Heavy lifting
- Warehouse operations and organization
- Loading and unloading
- Workplace cleanliness
- Data entry
- Inventory organization
- Quality control
- Leadership and team building
- Assembly and production
- Product verification
- Complex Problem-solving
- Materials handling and transport
- Time management
- Self-motivated and disciplined
- Clear communication
- Forklift certified
Timeline
Warehouse Associate
LuvBuds LLC
10.2023 - 01.2026
Manager
Avis Budget Group
05.2020 - 10.2023
Front Desk Agent
Tru/Homewood by Hilton
08.2017 - 05.2020
GED -
Emily Griffith Technical College