Diego Muñoz
Resumen profesional
Customer support and sales professional with experience in BPO, travel services, telecommunications, and tire sales. Skilled in customer service, consultative sales, cross-selling, issue resolution, escalations, account support, back-office processes, and team assistance. Experienced in guiding customers through purchases, resolving complex requests, and supporting sales teams in fast-paced environments. Advanced conversational English with a strong customer-focused communication style. Seeking remote Customer Support, Sales, Retention, or Bilingual Support opportunities.
Datos destacados
2
2
Languages
4
4
years of professional experience
Experiencia
Sales & Customer Support Representative
Pryority Tires
2025.01 - 2026.04
- Advised customers throughout the purchasing process, identifying needs and providing product guidance and support.
- Handled customer questions and purchase-related issues, providing clear solutions and follow-up when required.
- Supported customers before, during, and after purchases to promote a positive customer experience.
- Helped customers make informed purchasing decisions based on their needs and product requirements.
Travel Agent Specialist
IGT Solutions
2023.10 - 2025.01
- Managed customers' travel needs, resolving reservation issues and supporting upgrades and payment processes.
- Supported cross-selling initiatives while maintaining accurate customer information and compliance with company procedures.
- Provided on-the-floor assistance to agents and customers, helping resolve issues and improve the overall buying experience.
Seller-Service Representative
INTELCIA
2022.10 - 2023.10
- Provided real-time support to resolve customer and agent concerns and improve sales opportunities.
- Followed up with sales agents to support cross-selling strategies within the telecommunications industry.
- Updated customer accounts and systems, including technical adjustments, billing inquiries, and cross-selling changes.
- Handled back-office escalations, data entry, and Sales/Support requests while following company policies and service standards.
Formación
High School -
Leadership and Team Management - Customer Service
Effective Communication - Call Center Supervisors
Quality Management - Back Office Procedures
Enfatiza tus habilidades clave
Issue resolution
- Escalations
- Customer experience
- Follow-up
- Consultative selling
- Cross-selling
- Sales support
- Purchase assistance
Personalizado
- Remote Customer Support
- Customer Service
- Sales
- Retention
- Bilingual Support
- Virtual Assistant
Idiomas
Español
Nativo
C2
Inglés
Intermedio avanzado
B2
Disponibilidad
Lunes
Martes
Miércoles
Jueves
Viernes
Sábado
Domingo
Mañana
Tarde
Noche
Desliza el dedo para ver más
Cronología
Sales & Customer Support Representative
Pryority Tires
2025.01 - 2026.04
Travel Agent Specialist
IGT Solutions
2023.10 - 2025.01
Seller-Service Representative
INTELCIA
2022.10 - 2023.10