Python
Diego Alejandro Coronado Guzman
Mechanical Engineer
Cartago
Summary
Mechanical engineer with a master's degree in renewable energy and over 10 years of experience in the sector. Proven track record as a technical support manager for renewable energy assets using SaaS. Skilled in providing technical support to customers and employees, delivering training to stakeholders in wind and solar. Extensive background in managing research and development projects and asset management of wind energy projects. Proficient in performing technical support for mechanical components like gearboxes and bearings, adept at developing approaches for condition monitoring of wind turbines.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Senior Manager technical Support
Powerfactors
04.2024 - 12.2024
- Led a team of two technical experts to solve high complexity support tasks for the four main Powerfactors Software products for wind, solar and energy storage systems
- Developed new workflows and tools with the team members to facilitate the execution of technical support task from SCADA systems to the Powerfactors Cloud
- Led the implementation of the technical support tooling and strategy for the new Powerfactors Renewable Energy Management Suite including: API, data backfilling tools, data communication, back-end structure, business logic and front-end training
- Made strategic decisions with the support leadership team to achieve company goals by defining and attaining Objectives and Key Results (OKR) at department level
Manager Technical Support
Powerfactors
06.2023 - 04.2024
- Recruited, led and managed a team of two senior technical support specialists
- Defined team scope, mission, vision and liabilities with customer and employees
- Perform personnel management responsibilities to support team members: Goal setting, annual performance, training needs, work motivation, career development as well as paid time off approvals
- Ensured accurate documentation and follow-up of technical issues and best practices
Senior Technical Support Specialist
Powerfactors
11.2022 - 06.2023
- Performed troubleshooting and diagnosis of data flow issues from remote SCADA sites to the Powerfactors cloud including connection to remote servers
- Provided customer support for high complexity technical issues related to the Powerfactors software front- and back-end, business logic, data structure and bugs
- Developed and coordinated new workflows to improve technical support activities in collaboration with product, advance analytics and development teams
- Served as technical expert of Powerfactors for customers to solve issues related to data flow, KPI calculations and software logic
Training Specialist
Powerfactors
07.2021 - 11.2022
- Provided customers with technical training sessions for the use of Powerfactors software products for operation of solar, wind and energy storage assets
- Developed training strategies and knowledge transfer for employees and customers
- Served as a source of expertise for costumers concerning operational issues in the performance of solar and wind assets
Mechanical and Operation Engineer
CGN Europe Energy
07.2018 - 05.2021
- Provided technical support in mechanical components of wind turbines: Gearboxes, blade bearings, main bearings and towers
- Implemented condition monitoring approaches for the drive train based on SCADA-data and lubricant analysis
- Conducted inspections of wind turbines and root cause analysis for gearbox and bearings failures
- Managed wind assets from the operational point of view (approx
- 70 MW projects)
- Proposed and drafted new innovation projects for the Engineering, Operation and Maintenance (EOM) department (budget: 10 – 400k€)
- Managed and executed internal and external development projects related to operational KPIs, reliability and condition monitoring of wind turbines (budget: 10 – 400k€)
- Contributed to the implementation of digitalization and innovation strategies within the EOM department and presentation to the top management
Diagnostic and Service Engineer
OELCHECK GmbH
01.2018 - 05.2018
- Evaluated lubricant analyzes results specially for wind turbines
- Provided technical customer service and support concerning lubricant sample results
- Conducted lectures and publications in the field of lubricants for wind turbines
- Worked on different lubricant-related internal projects
Research Associate
Fraunhofer IWES
05.2013 - 12.2017
- Managed research and development projects related to tests of wind turbine components: Blade bearings, oil sensors, support structures, corrosion protection systems and coatings
- Project budgets up to 2,1 million €
- Created and assessed new project ideas with experts and colleagues following the institute strategic vision
- Followed-up project activities and led overall coordination between the different departments and suppliers to achieve timely the project goals
- Designed, specified and procured a test bench to validate oil sensors for wind turbine oil condition monitoring (Budget 300 k€)
- Calculated and drafted project proposals and quotes for industrial and public projects
- Managed cooperation with external industrial experts and key stakeholders in the wind energy industry
- Published research and development project results in conferences and journals
Education
MSc. - Renewable Energy, Hybrid Systems
MINES ParisTech
01.2011 - 01.2012
MSc. - Mechanical Engineering, Energy and Environment
Ecole Nationale d’Ingénieurs de Metz
01.2009 - 01.2011
BSc. - Mechanical Engineering
Universidad Tecnologica de Pereira
01.2005 - 01.2009
Skills
Data analytics
Additional Education
- SQL and Python, Udemy, 2023
- Situational leadership, Powerfactors, 2023
- Change management, Powerfactors, 2023
- Machine learning with Python, Stat4solutions, 12/2020
- Endoscopic Inspections for Wind Gearboxes, Winergy, 03/2019
- Python for the Data Science, Stat4solutions, 12/2018
Personal Information
Profession: Mechanical Engineer
Degree
MSc. Renewable Energy
Software
SQL
Asana
Confluence
Freshdesk
Office 365
Linux
Timeline
Senior Manager technical Support
Powerfactors
04.2024 - 12.2024
Manager Technical Support
Powerfactors
06.2023 - 04.2024
Senior Technical Support Specialist
Powerfactors
11.2022 - 06.2023
Training Specialist
Powerfactors
07.2021 - 11.2022
Mechanical and Operation Engineer
CGN Europe Energy
07.2018 - 05.2021
Diagnostic and Service Engineer
OELCHECK GmbH
01.2018 - 05.2018
Research Associate
Fraunhofer IWES
05.2013 - 12.2017
MSc. - Renewable Energy, Hybrid Systems
MINES ParisTech
01.2011 - 01.2012
MSc. - Mechanical Engineering, Energy and Environment
Ecole Nationale d’Ingénieurs de Metz
01.2009 - 01.2011
BSc. - Mechanical Engineering
Universidad Tecnologica de Pereira
01.2005 - 01.2009
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