Dicota Hagert
Greeley
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
12
12
years of professional experience
Work History
Team lead, OJI, Tech II and Tech III
American Red Cross
Denver
10.2021 - Current
- Oversees operations
- Ensures compliance with safety and quality standards
- Coordinated daily tasks to ensure workflow efficiency.
- Mentored junior staff on best practices and procedures.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Night Auditor /Assistant Manager
La Quinta by Wyndham
North Platte
07.2020 - 10.2021
- Managed nightly operations and ensured accurate financial reporting.
- Reconciled daily transactions and maintained cash handling procedures.
- Assisted guests with check-ins, check-outs, and special requests.
- Trained new staff on front desk procedures and customer service standards.
- Resolved guest inquiries and complaints with professionalism and efficiency.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
Laundry Attendant
Holiday Inn Express Hotel
North Platte
07.2016 - 07.2020
- Sorted and organized laundry items for efficient processing and retrieval.
- Operated commercial washing and drying machines following safety protocols.
- Maintained cleanliness of laundry area to ensure a safe working environment.
- Monitored machine performance and reported issues to maintenance staff promptly.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Trained new employees on equipment usage and best practices in laundry operations.
- Kept work area neat, clean and organized at all times.
Housekeeper
American Best Value Inn
North Platte
03.2014 - 07.2016
- Maintained cleanliness and organization of guest rooms and common areas.
- Managed laundry services, ensuring timely washing and folding of linens.
- Restocked supplies in guest rooms and bathrooms as needed.
- Performed deep cleaning tasks, including carpets, windows, and furniture.
- Assisted with room inspections to ensure quality standards were met.
- Collaborated with front desk staff to address guest requests efficiently.
- Trained new staff on housekeeping procedures and best practices.
Education
Some College (No Degree) - Pre-nursing
University of Kearney
Kearney, NESkills
- Team leadership
- Workflow management
- Safety compliance
- Quality assurance
- Staff training
- Financial reporting
- Inventory management
- Operational efficiency
- Conflict resolution
- Customer service
- Mentorship skills
- Time management
- Quality control
- Resource allocation
- Employee engagement
- Employee training
- Team supervision
- Leadership
- Safety
Timeline
Team lead, OJI, Tech II and Tech III
American Red Cross
10.2021 - Current
Night Auditor /Assistant Manager
La Quinta by Wyndham
07.2020 - 10.2021
Laundry Attendant
Holiday Inn Express Hotel
07.2016 - 07.2020
Housekeeper
American Best Value Inn
03.2014 - 07.2016
Some College (No Degree) - Pre-nursing
University of Kearney