DiAnna Manasco
Colorado Springs
Summary
Motivated and customer-focused IT Support Technician with hands-on experience providing exceptional technical support and solutions. Known for excelling in my position and recognized as a strong leader with a passion for mentoring and training team members. Adept at diagnosing and resolving complex technical issues, implementing innovative solutions, and ensuring seamless IT operations. Committed to fostering a collaborative and high-performance work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Information Technology Support Technician
MCSG Technologies
01.2023 - Current
- Created and managed user accounts in Active Directory, ensuring proper access permissions and alignment with organizational policies
- Provided comprehensive technical support by diagnosing, researching, and resolving a variety of IT issues, consistently delivering effective and timely solutions
- Automated repetitive tasks using scripting languages such as PowerShell, improving efficiency in system administration and user support
- Served as the primary resource for escalated support requests, assisting team members with advanced troubleshooting and resolving complex issues
- Mentored and trained junior technicians, fostering skill development and a culture of technical excellence within the support team
- Spearheaded the setup and configuration of Windows Server 2022 with Microsoft Deployment Toolkit (MDT), streamlining Windows 11 OS deployments and enhancing system efficiency
- Updated and maintained imaging servers across three separate domains, ensuring robust support for organization-wide deployment needs
- Configured and managed Dell iDRAC (Integrated Dell Remote Access Controller) interfaces, enabling troubleshooting, and firmware updates to ensure optimal system performance and uptime
- Directed the migration of approximately 2,000 computers to Windows 11, leading planning, coordination, and execution to minimize downtime and ensure seamless transitions
Lead Associate Operations-Manager on Duty
JPMorgan Chase & Co
09.2021 - 12.2022
- Contributed to various aspects of branch operations involving loss control, adherence to compliance and maintaining audit standards.
- Provided training and support to recently hired team members.
- Managed daily opening and closing operations adhering to Chase Bank policies.
- Scheduled and performed vault and cash box audits
- Managed schedules, administrative tasks, quality control, and process enhancements to increase operational efficiency.
Member Service Representative III
Navy Federal Credit Union
02.2018 - 04.2021
- Analyzed, researched, and resolved problems and discrepancies related to member accounts and loans
- Conducted daily monetary transactions in excess of $20,000 USD
- Oversaw, advised, and trained new team members.
- Performed routine reserve balance adjustments.
- Authorized significant financial transactions within supervisory limits.
- Executed daily management of branch vault operations.
- Contributed to quarterly quality assurance audits ensuring branch compliance with retention and Navy Federal policy.
Office Automation Clerk
Navy MWR
07.2017 - 01.2018
- Performed a range of actions involving management, administrative duties, and payroll processing.
- Managed purchase request and work request logs for division.
- Ensured accurate management of a change fund totaling 10,000 across both USD and SGD.
- Designed, updated, and printed correspondence, forms, rating sheets, certificates with MS Word and Excel.
- Digitized and scanned all physical documents into electronic files, enhancing accessibility.
- Oversaw and maintain Blanket Purchase Agreement call log.
Multichannel Transmission Systems Operator
US Army
02.2013 - 08.2016
- Oversee the daily performance of computer systems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
- Troubleshoot network or connectivity problems for users or user groups
- Commendations: Afghanistan Campaign Medal W/ Campaign Star, Army Commendation Medal, Army Achievement Medal, Army Good Conduct Medal, National Defense Service Medal, Global War On Terrorism Service Medal, Army Service Ribbon, Overseas Service Ribbon, NATO Medal, Certificate of Achievement (2)
Education
Masters - IT Management
Western Governors University
Salt Lake City, UTBachelors - International Relations
American Military University
12.2019
Skills
- Active Directory
- Microsoft Deployment Toolkit (MDT)
- Software Diagnostic Expertise
- Technical Support
- Operating Systems
- Microsoft Windows
- Powershell
- Project Management
- Mentorship
- Process Improvement
- Computer hardware
Certification
CompTIA Security
Additional Information
Active TS/SCI Clearance
Timeline
Information Technology Support Technician
MCSG Technologies
01.2023 - Current
Lead Associate Operations-Manager on Duty
JPMorgan Chase & Co
09.2021 - 12.2022
Member Service Representative III
Navy Federal Credit Union
02.2018 - 04.2021
Office Automation Clerk
Navy MWR
07.2017 - 01.2018
Multichannel Transmission Systems Operator
US Army
02.2013 - 08.2016
Bachelors - International Relations
American Military University
Masters - IT Management
Western Governors University
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