Diane Herriman
Aurora,CO
Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task.
Overview
16
16
years of professional experience
Work History
Retail Merchandiser
'Blackhawk Network
Pleasanton, CA
01.2026 - Current
- Collaborated with vendors to ensure timely delivery of promotional materials and displays.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Developed and executed merchandising strategies to optimize product placement and enhance customer engagement.
Retail Merchandiser
Advantage Sales and Marketing LLC
Irvine, CA
07.2014 - 07.2018
- Merchandised [Company] product and displays.
- Communicated and coordinated execution of planograms with store management.
- Designed displays to make the store experience interactive and engaging.
- Displayed the appropriate signage for products and sales promotions.
- Rotated products from the backroom and out to the department.
- Built and maintained effective relationships with peers and upper management.
- Verified that all merchandising standards were maintained on a daily basis.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Arranged consistent shelves, bins, and racks at several locations by following established planograms.
Retail Merchandiser
SAS RETAIL SERVICES INC.
Orange, CA
10.2010 - 07.2014
- Merchandised [Company] product and displays.
- Communicated and coordinated execution of planograms with store management.
- Designed displays to make the store experience interactive and engaging.
- Arranged consistent shelves, bins, and racks at several locations by following established planograms.
Education
High School Diploma -
Mitchell High School
Colorado Springs, CO05.1986
Skills
- In-store support
- Team leadership
- Dedicated team player
- Interior and exterior displays
- Stock control
- Customer service
- Time management
- Inventory management
- Critical thinking
- Problem-solving
- Multitasking
Timeline
Retail Merchandiser
'Blackhawk Network
01.2026 - Current
Retail Merchandiser
Advantage Sales and Marketing LLC
07.2014 - 07.2018
Retail Merchandiser
SAS RETAIL SERVICES INC.
10.2010 - 07.2014
High School Diploma -
Mitchell High School