Alec Frey
Lakewood,CO
Summary
Passionate about team development and training within collaborative and fast-paced environment. Focused on maximizing team success by providing all team members with great training and support. Seeking to transition into new field where these skills can contribute to driving growth and success.
Overview
7
7
years of professional experience
Work History
Parts Counter Person
Stevinson Toyota West
05.2023 - Current
- Fostering a guest centric experience by providing excellent service and knowledge of the toyota parts catalog.
- Located new partners with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ordered parts for guests, repair shops and service department.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both team members and guests alike.
- Assisted guests with diagnosing problems for their vehicles and purchasing necessary replacements.
- Responded promptly to phone inquiries from guests seeking advice or assistance in selecting appropriate components.
Dispatcher
Stevinson Toyota West
09.2022 - 04.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with guests, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of parts.
Warehouse Operator
Stevinson Toyota West
05.2021 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified partners.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Scanned in daily delivery insuring proper quantities and distributions
Parts Driver
Stevinson Toyota West
10.2020 - 04.2021
- Assisted in warehouse operations, organizing parts storage areas for easy retrieval during deliveries.
- Delivered marketing materials such as weekly sales flyers.
- Expedited urgent orders for high-priority partners, ensuring minimal wait times without sacrificing accuracy or quality of service.
- Safely operated company vehicles, adhering to all traffic laws and regulations while transporting valuable auto parts inventory.
Retail Team Member
Build a Bear Workshop
06.2018 - 10.2020
- Quickly connected with each guest to offer assistance and promote products
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Inventoried merchandise every 6 months and investigated discrepancies to keep an accurate count of each product type
- Helped guests find desired items and sizes by closely supporting each person throughout the buying process
- Taught junior teammates how to perform tasks such as organize shelves and prepare for special occasions
- Developed and communicated standard operating procedures to team members
- Satisfied guests every day with fast, friendly, and knowledgeable support
- Taught new team members important procedures such as operating cash register and sales tracking
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Consulted with guests to understand desires and suggest best products to meet needs
Education
Art Design -
Rocky Mountain Collage of Art And Design
Lakewood, COHigh School Diploma - General
Volcano Vista High School
Albuquerque, NM05.2017
Skills
- Guest Centric
- Problem-solving
- Attention to detail
- Multitasking
- Training and coaching
- Self motivation
- Operations management
- Industry awareness
- Verbal and written communication
Timeline
Parts Counter Person
Stevinson Toyota West
05.2023 - Current
Dispatcher
Stevinson Toyota West
09.2022 - 04.2023
Warehouse Operator
Stevinson Toyota West
05.2021 - 08.2022
Parts Driver
Stevinson Toyota West
10.2020 - 04.2021
Retail Team Member
Build a Bear Workshop
06.2018 - 10.2020
Art Design -
Rocky Mountain Collage of Art And Design
High School Diploma - General
Volcano Vista High School
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