Diane Fambrough
Colorado Springs
Summary
Highly organized and dependable candidate with exceptional time management and problem-solving skills. Proven track record of reliability and a strong aptitude for learning and applying new skills. Efficiently manages tasks and prioritizes responsibilities to meet deadlines. Known for consistently delivering high-quality work and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist, LEAP
Goodwill Colorado
Colorado Springs, CO
09.2024 - Current
- Provided timely and accurate eligibility determination for heating assistance program.
- Resolved discrepancies with client applications to verify eligibility.
- Reduced case backlog by implementing efficient prioritization strategies for case processing.
- Maintained detailed records of client interactions.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance.
Inventory Control Clerk
Current Media Group
Colorado Springs, CO
01.2021 - 11.2023
- Investigated and corrected data and inventory inaccuracies
- Performed data entry and processed required paperwork to expedite handling of shipped and received goods.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed quality control of new inventory, rejected damaged items, and recorded shortages. Communicated issues with buyers and merchandisers
- Purchased products for in-house use.
- Trained new employees on inventory control processes, ensuring consistency across all team members.
- Conducted regular audits and reconciled discrepancies.
Seasonal Picker/Packer
Current Media Group
Colorado Springs, USA
11.2019 - 04.2020
- Located and picked merchandise from customer order sheets.
- Packaged orders for direct shipment
- Performed computer lookups/inquiries to resolve order issues
- Stocked bins with order items when delivered to
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
School Photographer
Lifetouch
Colorado Springs, USA
08.2019 - 03.2020
- Maintained, transported, and set up all necessary equipment to perform the duties of the job
- Worked independently and in a team environment
- Developed rapport with students by maintaining a friendly and approachable demeanor throughout the photography process.
- Collaborated with school administrators to ensure seamless integration of photo sessions into the daily schedule.
- Coordinated class picture days by organizing students according to predetermined guidelines provided by the school administration team.
Pharmacy Technician
Albertsons/Safeway
Colorado Springs, USA
03.2019 - 07.2019
- Counted, measured, and filled medication orders following standard procedures.
- Placed stock orders and returned outdated medication
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Received, verified, and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed cashier duties
Pharmacy Technician
Compass Pharmacy
Colorado Springs, USA
01.2017 - 02.2019
- Communicated with patients in person or by telephone
- Promptly filled and dispensed prescription orders in the correct packaging for patients. Filled orders for senior care facilities.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Stocked, labeled, and inventoried medication to keep accurate records. Pulled outdated and recalled merchandise
- Counted and labeled prescriptions with correct item and quantity.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Pharmacy Assistant
Eastside/Compass Pharmacy
Colorado Springs, USA
09.2016 - 01.2017
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Managed the cash register, stocked shelves, merchandised over-the-counter goods, and rotated stock.
- Worked closely with pharmacy technicians and referred any questions regarding prescriptions, drug information, or health matters to a pharmacist
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported operations with filing, copying and faxing.
Mess Attendant/Cashier
Avitus Group/Food Service Inc. of Gainesville
Colorado Springs, USA
10.2015 - 10.2016
- Prepared sandwiches, salads, and other specialty items according to customer specifications.
- Served customers on the mess line, and ensured proper portion control measures were followed to minimize food costs and waste.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined daily operations by efficiently restocking supplies as needed throughout the shift.
- Upheld strict hygiene standards by regularly cleaning work stations and equipment.
- Loaded dishes, glasses and tableware into dishwashing machines.
Victim Advocate
El Paso County Sheriff's Office
Colorado Springs, USA
09.2015 - 05.2016
- Supported victims, family members, and witnesses through law enforcement, healthcare, and social services.
- Responded to crisis calls and emergency situations, providing immediate assistance and intervention.
Front Desk Associate; Snack Bar and Bar Associate
Xfinity Sports
Arena, US
01.2015 - 10.2015
- Greeted and maintained good rapport with players and families during registration
- Answered phones, directing calls and helping with questions or issues
- Provided information regarding schedules, games, and tournaments
- Entered schedules, players, scores and rankings into computer database
- Prepared and served food and drinks in snack bar and bar
- Managed cash register at front desk and snack bar
- Cleaned and maintained front areas of the rink
Domestic Violence Fast Track Advocate
El Paso County District Attorney's Office
Colorado Springs, USA
02.2014 - 09.2015
- Collected victim information and updated documentation to maintain client records.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
- Attended video and pretrial hearings to collect case information to relay to victims and enter into file.
- Supported victims during court proceedings and helped clarify processes and procedures.
- Served as a liaison between victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
Media Research Assistant
El Paso County District Attorney's Office
Colorado Springs, USA
11.2013 - 02.2014
Education
Associate of Arts - Visual Arts
Antelope Valley College
Lancaster, CA01.1995
Bachelor of Arts - Political Science
Ohio University
Athens, OH01.1987
Bachelor of Science - Communication
Ohio University
Athens, OH01.1987
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Problem-solving
- Critical thinking
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Reliability
- Organizational skills
Timeline
Eligibility Specialist, LEAP
Goodwill Colorado
09.2024 - Current
Inventory Control Clerk
Current Media Group
01.2021 - 11.2023
Seasonal Picker/Packer
Current Media Group
11.2019 - 04.2020
School Photographer
Lifetouch
08.2019 - 03.2020
Pharmacy Technician
Albertsons/Safeway
03.2019 - 07.2019
Pharmacy Technician
Compass Pharmacy
01.2017 - 02.2019
Pharmacy Assistant
Eastside/Compass Pharmacy
09.2016 - 01.2017
Mess Attendant/Cashier
Avitus Group/Food Service Inc. of Gainesville
10.2015 - 10.2016
Victim Advocate
El Paso County Sheriff's Office
09.2015 - 05.2016
Front Desk Associate; Snack Bar and Bar Associate
Xfinity Sports
01.2015 - 10.2015
Domestic Violence Fast Track Advocate
El Paso County District Attorney's Office
02.2014 - 09.2015
Media Research Assistant
El Paso County District Attorney's Office
11.2013 - 02.2014
Bachelor of Arts - Political Science
Ohio University
Bachelor of Science - Communication
Ohio University
Associate of Arts - Visual Arts
Antelope Valley College