Diane Fambrough
Colorado Springs
Summary
Highly organized and dependable candidate with exceptional time management and problem-solving skills. Proven track record of reliability and a strong aptitude for learning and applying new skills. Efficiently manages tasks and prioritizes responsibilities to meet deadlines. Known for consistently delivering high-quality work and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Eligibility Specialist, LEAP
Goodwill Colorado
09.2024 - Current
- Provided timely and accurate eligibility determination for heating assistance program.
- Resolved discrepancies with client applications to verify eligibility.
- Reduced case backlog by implementing efficient prioritization strategies for case processing.
- Maintained detailed records of client interactions.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance.
Inventory Control Clerk
Current Media Group
01.2021 - 11.2023
- Investigated and corrected data and inventory inaccuracies
- Performed data entry and processed required paperwork to expedite handling of shipped and received goods.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed quality control of new inventory, rejected damaged items, and recorded shortages. Communicated issues with buyers and merchandisers
- Purchased products for in-house use.
- Trained new employees on inventory control processes, ensuring consistency across all team members.
- Conducted regular audits and reconciled discrepancies.
Seasonal Picker/Packer
Current Media Group
11.2019 - 04.2020
- Located and picked merchandise from customer order sheets.
- Packaged orders for direct shipment
- Performed computer lookups/inquiries to resolve order issues
- Stocked bins with order items when delivered to
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
School Photographer
Lifetouch
08.2019 - 03.2020
- Maintained, transported, and set up all necessary equipment to perform the duties of the job
- Worked independently and in a team environment
- Developed rapport with students by maintaining a friendly and approachable demeanor throughout the photography process.
- Collaborated with school administrators to ensure seamless integration of photo sessions into the daily schedule.
- Coordinated class picture days by organizing students according to predetermined guidelines provided by the school administration team.
Pharmacy Technician
Albertsons/Safeway
03.2019 - 07.2019
- Counted, measured, and filled medication orders following standard procedures.
- Placed stock orders and returned outdated medication
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Received, verified, and processed patients' prescriptions into internal system.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed cashier duties
Pharmacy Technician
Compass Pharmacy
01.2017 - 02.2019
- Communicated with patients in person or by telephone
- Promptly filled and dispensed prescription orders in the correct packaging for patients. Filled orders for senior care facilities.
- Maintained a clean and organized work environment, adhering to health and safety standards.
- Stocked, labeled, and inventoried medication to keep accurate records. Pulled outdated and recalled merchandise
- Counted and labeled prescriptions with correct item and quantity.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Pharmacy Assistant
Eastside/Compass Pharmacy
09.2016 - 01.2017
- Answered telephones and provided information about order status, store hours, and pharmacy procedures.
- Managed the cash register, stocked shelves, merchandised over-the-counter goods, and rotated stock.
- Worked closely with pharmacy technicians and referred any questions regarding prescriptions, drug information, or health matters to a pharmacist
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported operations with filing, copying and faxing.
Mess Attendant/Cashier
Avitus Group/Food Service Inc. of Gainesville
10.2015 - 10.2016
- Prepared sandwiches, salads, and other specialty items according to customer specifications.
- Served customers on the mess line, and ensured proper portion control measures were followed to minimize food costs and waste.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined daily operations by efficiently restocking supplies as needed throughout the shift.
- Upheld strict hygiene standards by regularly cleaning work stations and equipment.
- Loaded dishes, glasses and tableware into dishwashing machines.
Victim Advocate
El Paso County Sheriff's Office
09.2015 - 05.2016
- Supported victims, family members, and witnesses through law enforcement, healthcare, and social services.
- Responded to crisis calls and emergency situations, providing immediate assistance and intervention.
Front Desk Associate; Snack Bar and Bar Associate
Xfinity Sports
01.2015 - 10.2015
- Greeted and maintained good rapport with players and families during registration
- Answered phones, directing calls and helping with questions or issues
- Provided information regarding schedules, games, and tournaments
- Entered schedules, players, scores and rankings into computer database
- Prepared and served food and drinks in snack bar and bar
- Managed cash register at front desk and snack bar
- Cleaned and maintained front areas of the rink
Domestic Violence Fast Track Advocate
El Paso County District Attorney's Office
02.2014 - 09.2015
- Collected victim information and updated documentation to maintain client records.
- Managed sensitive cases with discretion, protecting client confidentiality and trust.
- Attended video and pretrial hearings to collect case information to relay to victims and enter into file.
- Supported victims during court proceedings and helped clarify processes and procedures.
- Served as a liaison between victims and relevant legal professionals, ensuring clear communication and understanding of the victim''s needs throughout the process.
Media Research Assistant
El Paso County District Attorney's Office
11.2013 - 02.2014
Education
Associate of Arts - Visual Arts
Antelope Valley College
Lancaster, CA01.1995
Bachelor of Arts - Political Science
Ohio University
Athens, OH01.1987
Bachelor of Science - Communication
Ohio University
Athens, OH01.1987
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Problem-solving
- Critical thinking
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Reliability
- Organizational skills
Timeline
Eligibility Specialist, LEAP
Goodwill Colorado
09.2024 - Current
Inventory Control Clerk
Current Media Group
01.2021 - 11.2023
Seasonal Picker/Packer
Current Media Group
11.2019 - 04.2020
School Photographer
Lifetouch
08.2019 - 03.2020
Pharmacy Technician
Albertsons/Safeway
03.2019 - 07.2019
Pharmacy Technician
Compass Pharmacy
01.2017 - 02.2019
Pharmacy Assistant
Eastside/Compass Pharmacy
09.2016 - 01.2017
Mess Attendant/Cashier
Avitus Group/Food Service Inc. of Gainesville
10.2015 - 10.2016
Victim Advocate
El Paso County Sheriff's Office
09.2015 - 05.2016
Front Desk Associate; Snack Bar and Bar Associate
Xfinity Sports
01.2015 - 10.2015
Domestic Violence Fast Track Advocate
El Paso County District Attorney's Office
02.2014 - 09.2015
Media Research Assistant
El Paso County District Attorney's Office
11.2013 - 02.2014
Bachelor of Arts - Political Science
Ohio University
Bachelor of Science - Communication
Ohio University
Associate of Arts - Visual Arts
Antelope Valley College
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