Diane Dillehay
Thornton
Summary
Enthusiastic and versatile professional and leader. Excels in collaborative, people-facing, fast-paced environments, where interpersonal and leadership skills are paramount. Passionate about the outdoor industry, constant exploring, preserving culture, and being part of a team with a forward-looking vision. Throughout my career, I have consistently improved the quality of services I deliver. I thrive in a diverse environment and wear many hats well.
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
22
22
years of professional experience
Work History
Marketplace Operations Coordinator
The North Face/VF Corporation
06.2019 - 05.2025
- Managed purchase orders; inventory shifts; promotional and permanent price changes
- Supported planners and cross-functional team members
- Participated in stretch projects – sample set up/pack up, various team reporting
- Extensive use of Excel, AS400, Outlook, Polaris S4
Specialist of Data Integrity/Buyer Assistant
Vail Resorts Retail
10.2016 - 06.2019
- Interacted and collaborated with internal and external stakeholders to maintain exceptional flow of product from vendors to stores
- Supported 30+ buyers through the purchase order life cycle and attend trade shows (SIA, OR)
- Managed multiple e-mail inboxes which include my personal e-mail and our general Retail Orders (RO) inbox. While maintaining RO, I worked with vendors, buyers, budgets and multiple teams to assign PO#s as quickly and efficiently as possible and address any revisions or problems that may arise.
- Managed new employee training to ensure understanding of necessary skills, data team processes and detailed workflow.
- Developed and implemented new processes to assist the data team in working more efficiently, thus increasing team progress by 70% and buyer compliance by over 50%.
- Extensive use of Excel, AS400, Outlook.
Sr. Coordinator of Data Integrity/Buyer Assistant
Vail Resorts Retail
02.2013 - 10.2016
- Interacted and collaborated with internal and external stakeholders to maintain exceptional flow of product from vendors to stores
- Supported 30+ buyers through the purchase order life cycle and attend trade shows (SIA, OR)
- Managed multiple e-mail inboxes which include my personal e-mail and our general Retail Orders (RO) inbox. While maintaining RO, I worked with vendors, buyers, budgets and multiple teams to assign PO#s as quickly and efficiently as possible and address any revisions or problems that may arise.
- Managed new employee training to ensure understanding of necessary skills, data team processes and detailed workflow.
- Developed and implemented new processes to assist the data team in working more efficiently, thus increasing team progress by 70% and buyer compliance by over 50%.
- Extensive use of Excel, AS400, Outlook.
Receiving Specialist/Senior Sales Associate
Trail’s End Mercantile
06.2009 - 07.2011
- Received and merchandised product
- Assisted guests with purchasing clothing, accessories and gifts
Reservations Coordinator
Ski Broker
12.2008 - 06.2009
- Organized group events and assisted customers with online reservations
- Fit customers for rental/demo ski/snowboard equipment
Retail Foreman
Winter Park Resort/Intrawest
11.2007 - 11.2008
- Collaborated with store manager to supervise staff and fulfill daily duties which include operational, merchandising, training functions for the store to attain maximum profitability and productivity.
- Assisted guests with purchasing clothing and accessories
- Received and merchandised product
Store Manager – Softgoods
Willi’s Ski Shop
12.2002 - 11.2007
- Supervised staff and fulfilled daily duties which included operational and merchandising functions for the store to attain maximum profitability and productivity.
- Organized, trained and created scheduling for over 20 employees.
- Established a positive atmosphere in one of the most recognized ski shops in the East. I pride myself on overseeing a staff that demonstrated great customer service, knowledge of product and professionalism throughout each area of the store.
- Balanced cash drawers, managed payroll, filed and maintained bank reports and bank deposits for a five-million-dollar budgeted store.
- Encouraged employee productivity by assigning tasks based on their strengths to maximize efficiency and boost morale.
Education
Bachelor of Science - Management Science & Information Systems
The Pennsylvania State University
University Park, PASkills
- Effective team collaboration
- Building strong professional connections
- Data organization
- Operational enhancements
- Process optimization
- Inventory management
Timeline
Marketplace Operations Coordinator
The North Face/VF Corporation
06.2019 - 05.2025
Specialist of Data Integrity/Buyer Assistant
Vail Resorts Retail
10.2016 - 06.2019
Sr. Coordinator of Data Integrity/Buyer Assistant
Vail Resorts Retail
02.2013 - 10.2016
Receiving Specialist/Senior Sales Associate
Trail’s End Mercantile
06.2009 - 07.2011
Reservations Coordinator
Ski Broker
12.2008 - 06.2009
Retail Foreman
Winter Park Resort/Intrawest
11.2007 - 11.2008
Store Manager – Softgoods
Willi’s Ski Shop
12.2002 - 11.2007
Bachelor of Science - Management Science & Information Systems
The Pennsylvania State University
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