Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diane Thomas

Canon City,CO

Summary

Professional, bilingual, and experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

13
13
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
05.2025 - Current
  • Prepared a variety of sandwiches according to customer specifications and dietary preferences.
  • Ensured food safety and sanitation standards were consistently met during all food preparation processes.
  • Streamlined sandwich assembly processes to enhance efficiency and reduce order wait times.
  • Trained new staff on sandwich assembly techniques and customer service protocols.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.

Patient Service Representative

Common Spirit
12.2023 - Current
  • Always providing excellent customer service while greeting patients and visitors, checking patients in and out, collecting payments, verifying all appropriate information, and answering phone calls.
  • Help patients get referrals to specialists, and ensure they receive the care they need. Working closely with the VA and Tricare for the Veterans.
  • Schedule appointments for patients and update schedules as needed for providers.
  • Exceptional attention to detail and highly organized.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
  • Effectively able to advocate for patients and their families for medical needs through the VA and other insurance companies.

Cashier

Big R
09.2023 - 12.2023
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
  • This contributes to a positive and productive work environment by promoting teamwork and fostering a strong customer-focused culture.
  • Balances cash drawer by counting cash at beginning and end of work shift.
  • Successfully resolves customer inquiries, complaints, and issues, ensuring elevated levels of customer satisfaction and loyalty.
  • Provides positive customer experience with exceptional, friendly, and courteous service.
  • Collects payments by accepting cash, check, or charge payments from customers and makes changes for cash customers.
  • Answers customer phone calls and provide them with the information that they request.
  • Shows great ability to delegate tasks to manage workload.
  • Excels in juggling multiple tasks, from handling incoming calls and tending to customers to greeting visitors and resolving customer complaints.
  • Assist in training new hires on customer service protocols within the company.

Shift Lead

Walgreens
11.2022 - 06.2023
  • Demonstrated exceptional leadership skills by effectively supervising and coaching team members to ensure smooth daily store operations.
  • Implemented inventory control measures, reducing stock losses, and ensuring accurate stock levels to meet customer demand.
  • Managed and organized merchandise displays, resulting in improved product visibility and increased sales.
  • Conducted employee training and development programs, resulting in a more knowledgeable and efficient team.
  • Successfully resolved customer inquiries, complaints, and issues, ensuring elevated levels of customer satisfaction and loyalty.
  • Collaborated with the store manager to track and achieve sales targets and financial goals.
  • Oversaw cash managing procedures, reducing discrepancies, and maintaining a high level of financial accountability.
  • Contributed to a positive and productive work environment by promoting teamwork and fostering a strong customer-focused culture.

Pharmacy Technician

Walgreen
10.2021 - 02.2022
  • Demonstrated strong leadership by supervising and motivating a team of associates, ensuring they met performance targets and provided exceptional customer service.
  • Managed the daily operations of the store during assigned shifts, optimizing workflow, and resolving any issues that arose.
  • Trained and onboarded new team members, ensuring they were well-prepared to provide excellent service and follow company policies and procedures.
  • Maintained inventory control by conducting regular stock checks, ordering supplies, and minimizing loss through efficient stocking and organization.
  • Assisted in the implementation of sales and promotional strategies, contributing to increased store revenue and customer engagement.
  • Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.

Corrections Officer

Colorado Dept. of Corrections
06.2021 - 09.2021
  • Managed the supervision, security, and rehabilitation of inmates within a high-security prison, ensuring compliance with departmental policies and maintaining a safe environment for staff and inmates.
  • Conducted thorough searches and inspections to prevent the introduction of contraband items into the facility, effectively reducing potential security threats.
  • Administered disciplinary actions and rehabilitative programs, collaborating with other officers and support staff to help inmates make positive behavioral changes.

Flooring Specialist

Lowes Home Improvement
10.2020 - 05.2021
  • Provided expert product knowledge and guidance to customers with flooring materials, including hardwood, tile, laminate, and carpet, to assist them in making informed purchasing decisions.
  • Conducted in-home consultations to measure and assess flooring project requirements, ensuring accurate estimates and a seamless customer experience from selection to installation.
  • Collaborated with the installation team to coordinate scheduling and communicate project specifications, ensuring that flooring installations were completed to the customers’ satisfaction and within set timelines.

Shift Supervisor

Ameripack
07.2019 - 08.2020
  • Oversaw daily operations on the production floor, ensuring the efficient processing and packaging of food products while adhering to strict quality and safety standards.
  • Managed and motivated a team of production workers, providing training and guidance to maximize productivity, minimize waste, and maintain a safe working environment.
  • Implemented quality control measures and conducted routine inspections to guarantee that products met industry and company specifications, resulting in consistently high-quality output.

Corrections Officer

Texas Dept. of Criminal Justice
02.2019 - 08.2019
  • Demonstrated exceptional communication and de-escalation skills, diffusing potentially volatile situations, and maintaining a secure and controlled environment.
  • Conducted regular inmate headcounts, security checks, and cell inspections, ensuring inmate accountability and compliance with facility rules.
  • Collaborated with medical staff to provide prompt medical attention to inmates, addressing their healthcare needs and ensuring their overall well-being.

Corrections Officer

Colorado Dept. of Corrections
02.2017 - 12.2018
  • Utilized proper protocols when responding to emergency situations, such as fights, medical emergencies, fires, and escapes.
  • Conducted regular inmate headcounts, security checks, and cell inspections, ensuring inmate accountability and compliance with facility rules.
  • Demonstrated exceptional communication and de-escalation skills, diffusing potentially volatile situations, and maintaining a secure and controlled environment.
  • Inspected facility and housing units to maintain health, safety, and sanitation standards.

In Home Care Specialist

Complete Home Healthcare
05.2016 - 11.2016
  • Delivered compassionate and personalized care to individuals in their homes, assisting with daily living activities such as grooming, medication management, meal preparation, and mobility support, promoting their overall well-being and independence.
  • Established and maintained strong relationships with clients and their families, ensuring open communication, trust, and a safe, comfortable home environment.
  • Documented patient progress and communicated observations to healthcare professionals.

Customer Service Representative

Convergys
11.2015 - 04.2016
  • Provided exceptional customer service by managing a high volume of inbound calls, addressing inquiries, resolving issues, and ensuring customer satisfaction while adhering to company service standards.
  • Maintained accurate and detailed records of customer interactions and inquiries, using CRM software, to track customer feedback, identify trends, and improve service quality.
  • Collaborated effectively with cross-functional teams and utilized product knowledge to educate customers on available services, products, and promotions, resulting in increased customer retention and upselling opportunities.

Debt Collections Representative

Guadalupe Credit Union
10.2012 - 10.2015
  • Skillfully negotiated with delinquent account holders to recover outstanding debts, effectively reducing the company's accounts receivable and improving overall financial performance.
  • Adhered to all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), while maintaining a professional and respectful approach in all communications with debtors.
  • Utilized collection software and tools to accurately track and update account information, resulting in well-organized records and efficient follow-up procedures.

Education

High School Diploma -

Las Animas High School
Las Animas, CO

Skills

  • Multi-tasking & Process Oriented
  • Leadership & Learning Agility
  • Customer Service
  • Office Management Technology
  • Time Management & Prioritization
  • Sensitive Records Management
  • Strategic leader
  • Executive Communication
  • Bilingual (Spanish)
  • Accountable
  • Document filing
  • Reception management
  • Data entry proficiency
  • Office administration
  • Directing callers

Languages

Spanish
Full Professional

Timeline

Sandwich Artist

SUBWAY®Restaurants
05.2025 - Current

Patient Service Representative

Common Spirit
12.2023 - Current

Cashier

Big R
09.2023 - 12.2023

Shift Lead

Walgreens
11.2022 - 06.2023

Pharmacy Technician

Walgreen
10.2021 - 02.2022

Corrections Officer

Colorado Dept. of Corrections
06.2021 - 09.2021

Flooring Specialist

Lowes Home Improvement
10.2020 - 05.2021

Shift Supervisor

Ameripack
07.2019 - 08.2020

Corrections Officer

Texas Dept. of Criminal Justice
02.2019 - 08.2019

Corrections Officer

Colorado Dept. of Corrections
02.2017 - 12.2018

In Home Care Specialist

Complete Home Healthcare
05.2016 - 11.2016

Customer Service Representative

Convergys
11.2015 - 04.2016

Debt Collections Representative

Guadalupe Credit Union
10.2012 - 10.2015

High School Diploma -

Las Animas High School

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Diane Thomas