Summary
Overview
Work History
Education
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Diana Maritza Silva Ochoa

Logistics Coordinator
Bogotá,DC

Summary

Experienced customer service professional bringing 8 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about customs regulations and standards.

Well-qualified logistics proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments to exterior .

Logistics offering 10 years' experience in managing shipment, receipt and organization of business supplies,order scheduling.

Dedicated to reducing time and cost requirements for goods needed by import and export operations. Successful at developing productive relationships with suppliers, customers and colleagues.

Overview

6
6
years of post-secondary education
10
10
years of professional experience

Work History

Logistics Coordinator

SCALPEL SAS
BOGOTA, D.C., BOGOTA
10.2015 - Current
  • Generated all documentation and information required for customer shipments.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Organized importation of raw material for the chemical sector and equipments medical items via air and ocean.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Handled high-volume paperwork and collaborated with accounting and sales department to resolve invoicing and shipping problems.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Managed system support functions to set priorities and service levels expectations.
  • Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
  • Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
  • Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
  • Organized purchase and delivery of materials needed for various contracts.
  • Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
  • Developed and deployed strategies to save time and expenses associated with goods movements.
  • Produced weekly status reports detailing logistic operations and problems.
  • Created and transmitted accurate documentation to governmental agencies for all import activities.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.

Support Customer Service

BLU LOGISTICS
BOGOTA, D.C., BOGOTA
02.2014 - 09.2015
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Used coordination and planning skills to achieve results according to schedule.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Created documents of load plans, cargo cleanliness inspections and transportation processes.

Logistics Operations Assistant

MAGNUM FREIGHT
BOGOTA, D.C., BOGOTA
01.2011 - 02.2014
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Generated, distributed and filed copies of all billing paperwork.
  • Researched industry to analyze competitors, understand market conditions and identify trends, opportunities and threats.
  • Received and processed customer payments.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Processed and entered all customer orders into database and provided proactive customer service for all accounts.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Generated all documentation and information required for customer shipments.

Education

Master of Science - Logistics Management

UNIVERSIDAD MILITAR NUEVA GRANADA
BOGOTA
02.2016 - 09.2018

Professional Life in International Business. - Foreign Trade

COORPORACION UNIFICADA DE EDUCACION SUPERIOR ´CUN´
BOGOTA
02.2010 - 09.2013

Run and Read

I think that exercise is the best for keep our body and mind healthy.
We should feed the soul with good things and thoughts.

Timeline

Master of Science - Logistics Management

UNIVERSIDAD MILITAR NUEVA GRANADA
02.2016 - 09.2018

Logistics Coordinator

SCALPEL SAS
10.2015 - Current

Support Customer Service

BLU LOGISTICS
02.2014 - 09.2015

Logistics Operations Assistant

MAGNUM FREIGHT
01.2011 - 02.2014

Professional Life in International Business. - Foreign Trade

COORPORACION UNIFICADA DE EDUCACION SUPERIOR ´CUN´
02.2010 - 09.2013

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Diana Maritza Silva OchoaLogistics Coordinator