Diana Marcela Cadena
Cali,COR
Summary
I am a dedicated and results-driven person, known for my ability to quickly adapt and learn in fast-paced environments. With a strong sense of responsibility and a proactive attitude, I consistently deliver high-quality work. My excellent communication skills and collaborative mindset allow me to seamlessly integrate into teams, while my flexibility and adaptability ensure I can handle change with ease. I am committed to contributing positively to any organization I am a part of, driving both team success and personal growth.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Paralegal
Pianko Law Group
Santiago De Cali, Departamento del Valle del Cauca
11.2024 - Current
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Edited and proofread legal documents to verify accuracy.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
Manager
West of Hudson Properties
Santiago De Cali, Departamento del Valle del Cauca
08.2019 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Mil Mujeres Legal Services
03.2019 - 07.2019
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed client intake process, welcoming new and potential clients and gathering necessary information to begin services.
- Processed payments accurately and efficiently, ensuring compliance with company policies.
- Handled confidential and important documents, maintaining organization and confidentiality.
Customer Service Representative
SITEL
Santiago De Cali, Departamento de Cordoba
09.2018 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Corporacion Educativa Popular: Liceo De La Amistad
Santiago De Cali, Colombia12-2016
Skills
Document filing
Client communication
Document preparation
Records management
Administrative support
Research and data collection
Timeline
Paralegal
Pianko Law Group
11.2024 - Current
Manager
West of Hudson Properties
08.2019 - 11.2024
Customer Service Representative
Mil Mujeres Legal Services
03.2019 - 07.2019
Customer Service Representative
SITEL
09.2018 - 03.2019
High School Diploma -
Corporacion Educativa Popular: Liceo De La Amistad
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