Diana Carolina Diaz Arias

• Drive initiatives that connect our organizational culture with Human Talent management.
• Be Part Of | Recruitment & Onboarding Lead end-to-end recruitment processes and support talent acquisition.
• Oversee onboarding and offboarding experiences.
• Design personalized learning paths and monitor progress during onboarding.
• Be Happy | Well-being & Engagement Create and implement well-being initiatives that inspire, motivate, and strengthen belonging.
• Develop well-being calendars based on the 7 holistic dimensions of the human being: physical, emotional, mental, social, spiritual, financial, and professional.
• Be Successful | Development & Growth Implement professional development plans, performance reviews, and succession strategies.
• Handle disciplinary processes with empathy and consistency with company values.
• Serve as a communication bridge between teams and leadership.
• Design and monitor OKRs for the Human Talent area.
• Provide continuous, personalized support as Point of Contact (PoC).
• Collaborate with senior management to drive strategic HR decisions.

• Designed and implemented programs that promote employees’ physical and mental well-being, managing benefits and fostering work-life balance.

• Evaluated and intervened in key aspects of the GPTW survey to ensure annual recertification and maintain or improve the company ranking.

• Strengthened organizational culture through internal communication strategies and activities that bring teams together and reinforce corporate values.

• Identified training needs and led learning initiatives to develop key skills.

• Managed the training and well-being budget and assessed the effectiveness of implemented programs.

• Implemented recognition programs that value achievements and motivate teams, strengthening employer branding.

• Developed strategies to promote diversity, inclusion, and belonging, ensuring equity in the workplace and raising awareness among employees.

• Led Corporate Social Responsibility (CSR) initiatives such as corporate volunteering, sustainability actions, and community and environmental projects.

Achievements:

✓ Designed and executed the Regional Happiness at Work Program.

✓ Standardized the Recognition Program across Latin America.

✓ Increased well-being program coverage to 92% in the first year.

✓ Maintained GPTW certification for 3 consecutive years.

Conducted recruitment and selection of IT and engineering profiles for the telecommunications sector, in coordination with Mexico, for the implementation of the Total Play project in Colombia.

Provided support in technical training, administration of content on the Moodle platform, and follow-up on training schedules.

Managed SLAs and OKRs.

Achievements:

✓ Successful interdisciplinary work with specialized teams in Colombia and Mexico.

✓ Participation in Employer Branding initiatives.

Responsible for leading the human management team in processes such as recruitment, hiring, disciplinary procedures, management indicators, well-being, uniforms, offboarding, and talent retention in business units related to installation, maintenance, construction, and modernization for CLARO.

Achievements:

✓ Established partnerships with compensation funds to obtain resources for in-house projects.

✓ Hired 450 candidates in one month.

✓ Created a virtual well-being plan during the pandemic.

Responsible for recruiting technical, technologist, and professional talent in technology, systems, and telecommunications nationwide for installation, modernization, technical support, and customer service projects with clients such as CLARO, NOKIA, and AVANTEL, using a competency-based model.

Also responsible for virtual onboarding and training, career path management (communication, assessment, and promotion of internal talent), administration of SENA apprenticeship quota, design and implementation of well-being plans, payroll updates in Heinsohn, indicators management, job profile updates, disciplinary processes, and severance withdrawal procedures.

Achievements:

✓ Implemented the well-being plan through climate assessment.

✓ Developed the virtual onboarding program using the company platform.

✓ Maintained a penalty-free operation with CLARO.