DIANA WILLSON
Canon City
Summary
Dynamic customer service professional committed to delivering exceptional service and fostering positive client interactions. Expertise in managing order processes and collaborating with teams to streamline operations, ensuring a seamless experience for customers in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Team Member
Arby's (Flynn Group)
Canon City
09.2025 - Current
- Assisted customers with orders and menu recommendations to enhance dining experience.
- Collaborated with team members to ensure timely service during peak hours.
- Processed cash transactions accurately at register to ensure smooth customer checkouts.
- Executed opening and closing duties, including setting up displays, restocking items, and maintaining sales floor cleanliness.
- Prepared food items according to Arby's quality and safety standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Direct Support Professional
Starpoint
Canon City
05.2024 - 10.2024
- Facilitated daily living activities and personal care tasks to enhance clients' independence and well-being.
- Guided clients in developing social and communication skills to improve interactions and relationships.
- Administered medications according to care plans and directions to ensure adherence and safety.
Customer Service
Home Depot
Canon City
01.2024 - 04.2024
- Met customer service standards by delivering exceptional service.
- Welcomed customers upon arrival, ensuring positive first impression.
- Oversaw daily operations in Customer Service department, ensuring smooth workflow.
Customer Service
Home Depot
Chula Vista
06.2023 - 12.2023
- Oversaw daily operations in Customer Service department to enhance service delivery.
- Maintained customer service standards by delivering exceptional service.
- Welcomed customers upon arrival, ensuring a positive first impression.
Ecommerce, Head Cashier
Sprouts Farmers Market
Thornton
11.2019 - 12.2022
- Managed cash register operations, ensuring compliance with company policies and maintaining accuracy in transactions.
- Processed returns, exchanges, and refunds per company policy, effectively resolving customer issues to enhance satisfaction.
- Selected items based on customer orders and preferences, contributing to a seamless shopping experience.
- Communicated with customers regarding order status and delivery updates.
- Organized grocery items efficiently for timely delivery to customers.
Education
Certificates - Microsoft Word and Excel
Chula Vista Adult School
Chula Vista, CA01-2023
Certificate - Clerical Data Entry
Red Rocks Community College
Lakewood, COHigh School Diploma -
Arvada West High School
Arvada, COSkills
- E-commerce
- Order management
- Inventory management
- Data Entry
- Record Keeping
- Problem-solving
- Team collaboration
- Customer service
Timeline
Team Member
Arby's (Flynn Group)
09.2025 - Current
Direct Support Professional
Starpoint
05.2024 - 10.2024
Customer Service
Home Depot
01.2024 - 04.2024
Customer Service
Home Depot
06.2023 - 12.2023
Ecommerce, Head Cashier
Sprouts Farmers Market
11.2019 - 12.2022
Certificates - Microsoft Word and Excel
Chula Vista Adult School
Certificate - Clerical Data Entry
Red Rocks Community College
High School Diploma -
Arvada West High School