Diana Velasco Contreras
Spanish, English And French Teacher.
Bogotá,Suba
Summary
Knowledgeable and dedicated customer service professional with extensive experience in cards and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative Agent
24-7 Intouch
Bogotá, Bogotá
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Responded to customer requests for products, services, time frames and company information.
- Delivered excellent customer service, resulting in consistent 90% customer satisfaction rating
Customer Service Representative
Teleperformance
Bogotá, Bogotá
11.2019 - 11.2020
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Selling Specialist
Master Building SAS
Bogotá, Bogotá
03.2016 - 03.2017
- Demonstrated products, methods, and services to persuade customers to purchase products and services.
- Analyzed customer needs to suggest products to meet individual demands.
- Developed strong rapport with customers and created positive impression of business.
English Language Teacher
Nomade
Bogotá, Bogotá
04.2021 - 06.2021
- Developed overall bimonthly curriculum for teaching English-language learners based on school and national requirements.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Group Director
English as a Second Language Teacher
Centro Electrónico de Idiomas
Bogotá, Bogotá
05.2017 - 06.2019
- Developed and taught ESL lesson plan to improve students' conversational abilities.
- Documented student attendance and progress against goals.
- Created new lesson plans based on course objectives.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals
English Teacher
Nuestro Mundo Mágico
Bogotá, Bogotá
11.2018 - 05.2019
- Developed overall yearly curriculum for teaching English and French-language learners based on school and national requirements.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Group director.
Education
High School Diploma -
CED Don Bosco V
Bogotá 02.2009 - 12.2014
Spanish, English And French Teacher. - Foreign Languages Education
Universidad De La Salle
Colombia, Bogotá 02.2015 - 12.2020
Formulation And Management of Research Projects - Educational Evaluation And Research
Politecnico Superior De Colombia
Bogotá 03.2021 - 04.2021
Skills
Efficient customer service expert
Inbound Customer Service
Complaint resolution
English fluency
Bilingual Spanish/English
Timeline
Customer Service Representative Agent
24-7 Intouch
11.2021 - Current
English Language Teacher
Nomade
04.2021 - 06.2021
Formulation And Management of Research Projects - Educational Evaluation And Research
Politecnico Superior De Colombia
03.2021 - 04.2021
Customer Service Representative
Teleperformance
11.2019 - 11.2020
English Teacher
Nuestro Mundo Mágico
11.2018 - 05.2019
English as a Second Language Teacher
Centro Electrónico de Idiomas
05.2017 - 06.2019
Selling Specialist
Master Building SAS
03.2016 - 03.2017
Spanish, English And French Teacher. - Foreign Languages Education
Universidad De La Salle
02.2015 - 12.2020
High School Diploma -
CED Don Bosco V
02.2009 - 12.2014