DIANA VALENTINA CARDONA LADINO
Bogotá
Summary
A dedicated professional with a strong academic background and experience in teaching English as a foreign language. Skilled in designing and implementing engagement strategies, leading interactions, and fostering teamwork. Recognized for being responsible, proactive, and adaptable, with excellent leadership and interpersonal skills.
Overview
6
6
years of professional experience
Work History
VISA Dispute Support Analyst
Teleperformance
01.2024 - Current
- Experienced in dispute resolution, specializing in both fraud and non-fraud cases
- Skilled in case analysis, liability assessment, and ensuring fair and accurate outcomes while maintaining high customer satisfaction
English Coteacher
Gimnasio Bilingue Campestre Marie Curie
01.2023 - 11.2023
- Bilingual co-educator with experience supporting classroom instruction in both English and Spanish
- Supported struggling students through targeted intervention strategies, leading to increased academic performance and confidence.
- Provided individualized instruction to meet the needs of each student, accommodating different learning styles and abilities.
English Teacher
Consultorías Pruebas y Simulacros SAS
01.2019 - 08.2023
- Designed activities for ICFES exam preparation, assessing student performance through tests and personalized teaching strategies
- Developed innovative lesson plans to engage students in English language learning.
Education
Bachelor's Degree - Licenciatura En Educación Con Énfasis En Inglés
Universidad Distrital Francisco José De Caldas
Bogotá, Colombia09-2023
Skills
- Application support
- Client Support
- Study skills
- Support ticketing systems
- Skilled in Microsoft Office Applications
- Proficient in Written and Verbal Foreign Language
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
VISA Dispute Support Analyst
Teleperformance
01.2024 - Current
English Coteacher
Gimnasio Bilingue Campestre Marie Curie
01.2023 - 11.2023
English Teacher
Consultorías Pruebas y Simulacros SAS
01.2019 - 08.2023
Bachelor's Degree - Licenciatura En Educación Con Énfasis En Inglés
Universidad Distrital Francisco José De Caldas
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