Global Change
Diana Riaño
Modern Languages with Emphasis on Management Processes
Bogota
Summary
Dynamic Sales Executive with experience providing high level of customer service while increasing revenues. Skilled in utilizing sales strategies, software tools, and CRM data to identify and act upon leads, opportunities. Personable communicator focused on exceeding client expectations. Also, highly professional in developing and executing proposals and initiatives designed to enhance company communication, operational efficiency, and competitiveness.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Bilingual Sales Executive
O´connor and Associates
06.2024 - Current
- Achieved sales goals and service benchmarks by building securing new customer relationships.
- Delivered exceptional customer service, by offering detailed information, actively prospecting, and ensuring timely follow-ups.
- Demonstrated expert product knowledge during client interactions, addressing questions, concerns, objections confidently and offering accurate solutions.
- Researched sales opportunities and possible leads to reach and exceed sales goals.
- Negotiated contract terms or fee with clients, securing mutually beneficial conditions while optimizing profitability for both parties.
Bilingual Customer Service Agent
Concentrix
09.2023 - 01.2024
- Support and guide members in processes such as enrollment, payments and appeals.
- Improved customer satisfaction by promptly handling and resolving complex issues.
- Maintained comprehensive knowledge of the health insurance services, enabling informed recommendations.
- Actively listened to clients, investigated and resolved concerns, inquiries and complaints quickly and effectively.
Counselor
Camp Birchwood
05.2023 - 08.2023
- Improved campers experience through consistent communication, empathy, and understanding their feelings and challenges.
- Contributed to a supportive work environment by sharing knowledge and resources.
- Conducted activities to determine progress and performance
- Supervising and develop leadership tasks
Coach /Executive Administrative Assistant
Wall Street English
05.2021 - 05.2023
- Maintained welcoming office environment, fostering positive impressions among client, prospects and visitors.
- Enhanced students performance by developing and implementing effective coaching strategies.
- Establish short-term, mid-term, and long-term goals along with actionable plans to achieve them."
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Ensuring optimal booking while minimizing conflicts or cancellations.
- Improve document organization organization through meticulous file and contracts management.
- Support sales process and follow techniques proposed by CRM (Hubspot).
Education
Modern Languages - Management
ECCI University
Bogota, Colombia 02.2019 - 05.2024
Skills
Business development
Relationship building
Sales and strategic planning
Objection handling
Report writing skills
Lead prospecting
Interests
Business growth
Entrepreneurship
Timeline
Bilingual Sales Executive
O´connor and Associates
06.2024 - Current
Bilingual Customer Service Agent
Concentrix
09.2023 - 01.2024
Counselor
Camp Birchwood
05.2023 - 08.2023
Coach /Executive Administrative Assistant
Wall Street English
05.2021 - 05.2023
Modern Languages - Management
ECCI University
02.2019 - 05.2024
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