Diana Raymond
Centennial
Summary
Achieved high customer satisfaction through effective multitasking and time management. Cultivated memorable experiences for customers, leading to increased loyalty and repeat business.
Achieved efficient stock management by expertly receiving and unpacking items while identifying and reporting damages. Cultivated a positive team dynamic through attentive collaboration. Acknowledged for rapid response to management directives, enhancing overall workflow efficiency.
Achieved high productivity levels through effective inventory management and logistical coordination. Enhanced backroom operations by optimizing processes, resulting in improved support for front-end staff. Strengthened time management and problem-solving capabilities to drive operational success.
Overview
21
21
years of professional experience
Work History
Operations Associate
Kohl's
08.2025 - Current
- Optimized inventory management processes to improve stock accuracy and availability.
- Streamlined daily operational tasks to enhance store efficiency and elevate customer satisfaction.
- Designed and executed training programs for new hires to enhance onboarding efficiency.
- Oversaw sales floor operations to ensure compliance with company policies and standards.
- Managed order fulfillment processes to guarantee timely delivery of purchased items to clients.
- Organized completed orders in designated temperature-controlled storage for customer retrieval.
- Managed warehouse operations, including inventory management, order picking, and packing processes.
- Streamlined operational efficiency by managing unloading of deliveries and restocking of supplies.
- Drove sales growth through innovative product development and strategic merchandising initiatives.
- Executed product stocking and merchandising strategies to align with sales and visual standards.
- Facilitated collaboration with department leads to align promotional pricing strategies and enhance revenue potential across all product categories.
- Redesigned store layout by strategically reorganizing products to enhance visibility of discounted items.
Amazon Flex Driver
Amazon Flex
03.2023 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Education Volunteer
Canutillo Independent School District
09.2017 - 06.2022
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Maintained safety and security by overseeing students in recess environments.
- Graded assignments and reported individual progress to teacher.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Participated in professional development opportunities and attended in-services and seminars.
- Assisted teachers with supervision and care for a group of children.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Helped teacher prepare instructional material and displays.
Produce Clerk
JD's Depot
01.2012 - 01.2015
- Maintained cleanliness of produce displays, enhancing visual appeal.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Replenished display cases as necessary throughout the day.
- Provided excellent customer service by greeting each customer promptly.
- Rotated produce items to ensure freshness.
- Loaded, unloaded and moved heavy products using material loading equipment.
Merchandising Supervisor
Petro
10.2008 - 04.2011
- Duties consisted of attending to customers as a cashier
- Promoted to merchandising supervisor where duties consisted of keeping floor stocked, receiving and placing orders for merchandise.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Backroom Associate
Mervyns'
06.2005 - 03.2008
- Duties at Mervyn's consisted of attending to customers, keeping the floor clean, and having merchandise stocked.
- Assisted team members with stocking and replenishing shelves as needed.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Provided customer service support when needed on the sales floor.
- Kept stockroom clean and neat for maximum productivity.
Education
High school diploma -
Canutillo High School
Canutillo, Tx01.2005
Skills
- Established a reputation for dependability in meeting project deadlines and expectations
- Exhibited dedication and diligence to enhance operational efficiency
- Ensured timely attendance and adherence to schedules to support operational efficiency
- Employed adaptive strategies to effectively navigate diverse challenges and situations
- Generated original ideas and artistic solutions to drive project success
- Implemented systematic storage organization to optimize inventory management
- Oversaw the strategic placement of merchandise displays to optimize customer engagement Collaborated with marketing teams to align product presentation with promotional campaigns Trained staff on best practices for maintaining display standards and visual merchandising
Languages
Spanish
Timeline
Operations Associate
Kohl's
08.2025 - Current
Amazon Flex Driver
Amazon Flex
03.2023 - Current
Education Volunteer
Canutillo Independent School District
09.2017 - 06.2022
Produce Clerk
JD's Depot
01.2012 - 01.2015
Merchandising Supervisor
Petro
10.2008 - 04.2011
Backroom Associate
Mervyns'
06.2005 - 03.2008
High school diploma -
Canutillo High School