Diana Quintero
Aurora
Summary
Personable and adaptable professional with strong ability to build positive relationships and foster collaborative work environment. Possesses deep understanding of conflict resolution and employee engagement, demonstrating proficiency in communication and problem-solving. Committed to driving supportive and inclusive workplace culture.
Overview
1
1
year of professional experience
Work History
Employee Relations Specialist
ThriftMart
01.2023 - 02.2024
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Processed new hires, transfers, and separations.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
Shift Manager
Popeyes Chicken
01.2023 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
SENA
PITALITO HUILA11-2020
Skills
- Ethics and compliance
- Performance improvement strategies
- Workplace safety
- Disciplinary action management
- Training development
- Teamwork
- Employee engagement
Languages
Spanish
Native or Bilingual
Timeline
Employee Relations Specialist
ThriftMart
01.2023 - 02.2024
Shift Manager
Popeyes Chicken
01.2023 - 02.2024
High School Diploma -
SENA
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