Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
DIANA MENESES

DIANA MENESES

Bogotá,DC

Summary

Professional in business administration, with experience in data processing , customer service and Vice President assistant. I am looking for a position that allows me to develop my skills to help the company grow. I offer a combination of efficiency and friendliness , teamwork is easy for me. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bilingual Customer Service Representative

FOUNDEVER DE COLOMBIA S,A
07.2023 - Current

Call costumers from the transaction review department to verify activity on their debit cards, in order to protect the account, the job is with Fiserv a multinational company located in USA that provides financial thechnology,

Administrative Assistant

BONITO VIENTO S.A.S
03.2020 - 05.2023
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisting guests , Phone communication, Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Administrative Assistant

SITEL GROUP
08.2015 - 12.2019


  • Assist visitors
  • Sort mails
  • File organizing and assisting other stuff members
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Accounts Assistant

REGGYS RESTAURANT
01.2014 - 11.2014
  • Coordinated office supply ordering to avail materials for streamlined operations.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Gathered, evaluated and summarized account data in detailed financial reports.

Education

BBA - Business Administration

Fundación Universitaria Del Areandina
Bogotá, Colombia
01.2023

Quality Managment Thechnology - Business Management

Fundación Universitaria Del Área Andina
Bogotá, Colombia
12.2021

Technique in Administrative Processes - Business Administration

Fundación Universitaria Del Área Andina
Bogotá, Colombia
12.2020

Skills

  • Contract Development
  • Needs Assessment
  • Customer Support
  • Database Research
  • Hard-working
  • Fast learner
  • Good listener
  • Time management
  • Proactive
  • Team player

Certification

Diploma in Quality Management

Languages

Spanish
Native language
English
Upper intermediate
B2

Timeline

Bilingual Customer Service Representative

FOUNDEVER DE COLOMBIA S,A
07.2023 - Current

Administrative Assistant

BONITO VIENTO S.A.S
03.2020 - 05.2023

Administrative Assistant

SITEL GROUP
08.2015 - 12.2019

Accounts Assistant

REGGYS RESTAURANT
01.2014 - 11.2014

BBA - Business Administration

Fundación Universitaria Del Areandina

Quality Managment Thechnology - Business Management

Fundación Universitaria Del Área Andina

Technique in Administrative Processes - Business Administration

Fundación Universitaria Del Área Andina
DIANA MENESES