Diana Luevano
Denver
Summary
Dynamic operations supervisor with a proven track record at Armstrong Relocation, excelling in customer service and team leadership. Successfully recruited and trained staff, enhancing service quality and efficiency. Expert in logistics management and quality assurance, driving process improvements that significantly reduced costs while fostering a collaborative team environment.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
14
14
years of professional experience
Work History
Supervisor of Operations/Packer
Armstrong relocation
Denver
10.2010 - 12.2019
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
Sales Associate
Cricket Wireless
Denver
05.2008 - 06.2009
- Adhered to company initiatives and achieved established goals.
- Greeted customers and provided exceptional customer service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cashier
McDonald's Restaurant
Denver
03.2006 - 03.2008
- Counted and balanced cashier drawers.
- Worked closely with front-end staff to assist customers.
- Ensured compliance with all safety regulations within the store environment.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer payments quickly and returned exact change and receipts.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
Housekeeper
Rocky Mountain Cancer Centers
Denver
08.2006 - 08.2007
- Sanitized all areas of the hotel lobby and public restrooms.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Returned rooms to occupant-ready status to satisfy future guests.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Followed safety procedures when handling hazardous materials.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Scrubbed kitchen appliances, countertops and fixtures.
- Observed proper use of chemicals when cleaning various surfaces.
Education
GED -
GED
Skills
- Customer service
- Quality control
- Safety compliance
- Effective communication
- Quality assurance
- Staff evaluation
- Verbal and written communication
- Program planning
- Safety procedures
- Logistics management
- Inventory control
- Team development
- Team leadership
- Decision-making
- Employee training
- Inventory management
- Time management
- Team building
Timeline
Supervisor of Operations/Packer
Armstrong relocation
10.2010 - 12.2019
Sales Associate
Cricket Wireless
05.2008 - 06.2009
Housekeeper
Rocky Mountain Cancer Centers
08.2006 - 08.2007
Cashier
McDonald's Restaurant
03.2006 - 03.2008
GED -
GED