Diana Hitesan
Fountain
Summary
Results-driven Data Analyst with expertise in data analysis and regulatory compliance. Developed innovative solutions that enhanced team performance and operational efficiency. Leveraged Microsoft Office Suite for strategic planning and problem-solving to drive cost savings.
Overview
10
10
years of professional experience
Work History
Beverage Technoligist 1
Refresco
Columbus
04.2021 - 05.2026
- Conducted research and data analysis to support strategic planning and inform decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Presented innovative ideas and solutions to enhance team performance and achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Assessed customer needs quickly while interacting with them during service.
- Worked with cross-functional teams to achieve goals.
Laboratory Technician
Dalton Utilities
Dalton
05.2019 - 08.2020
- Conducted wastewater tests for microorganisms and contaminants, ensuring compliance with safety standards.
- Performed analytical tests on raw materials, in-process samples and finished products to ensure quality standards were met.
- Conducted routine quality tests on raw materials and finished products.
- Developed and implemented quality control procedures for testing protocols.
- Trained junior technicians on laboratory processes and safety protocols.
- Calibrated laboratory equipment including balances, centrifuges, viscometers and pH meters.
- Managed chemical storage area for waste, coordinated waste shipments, and completed necessary documentation to maintain regulatory compliance.
- Evaluated new lab equipment and procedures to improve efficiency and accuracy of tests.
- Analyzed chemical data and wrote reports of findings.
- Analyzed data from experiments and identified trends in process performance or product characteristics.
- Analyzed data trends to identify areas for process improvements.
- Collaborated with production teams to address quality issues promptly.
- Investigated customer complaints regarding product defects or nonconformity with specifications.
- Assisted in troubleshooting production problems related to product quality issues.
- Developed new methods for testing products according to customer specifications.
- Performed environmental monitoring activities within the facility to detect potential contamination sources.
- Prepared reports summarizing the results of quality assurance activities.
- Supported engineers in implementing water system improvement projects in the field, contributing to project success.
Asssistant Store Manager
Dollar Tree
Dalton
08.2016 - 08.2020
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed training program for new employees on company policies and customer service standards.
- Coordinated daily store operations and staff schedules to ensure smooth functioning.
- Oversaw inventory management and ensured stock availability on the sales floor.
- Coordinated merchandising efforts to enhance product visibility and appeal.
- Handled customer inquiries and resolved issues in a timely manner.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Implemented loss prevention strategies to minimize theft risks in-store.
- Supported the Store Manager in executing company promotions and initiatives.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
Bachelor of Science - Chemistry
Dalton State College (DSC)
Dalton, GA12-2019
Some College (No Degree) - Chemistry
Andrew College
Cuthbert, GASkills
- Data Collection
- Regulatory compliance
- Efficient in Microsoft Word, Excel, PowerPoint, and Access
- Team collaboration
- Strong work ethic
- Fast learner
Skills & Abilities
Bilingual in English & Romanian
Volunteering
The Gardens at Calvary, Columbus, GA, 2010-08, 2011-05, Conducted intake assessments to identify client needs and set therapeutic goals, Recorded and logged patients’ vital signs and daily food and water intake.
Campus Involvement
Soccer player Dalton State College (DSC) Developed communication skills, leadership, discipline, and hard work. Worked on goals to achieve as a team and individual goals that were set Soccer player Dalton State College (DSC) Developed communication skills, leadership, discipline, and hard work. Worked on goals to achieve as a team and individual goals that were set
Timeline
Beverage Technoligist 1
Refresco
04.2021 - 05.2026
Laboratory Technician
Dalton Utilities
05.2019 - 08.2020
Asssistant Store Manager
Dollar Tree
08.2016 - 08.2020
Bachelor of Science - Chemistry
Dalton State College (DSC)
Some College (No Degree) - Chemistry
Andrew College