Diana Hankins
Colorado Springs
Summary
Energetic, Eager, Perioperative Scheduler with a proven track record at Penrose-St. Francis Health Services. Expert in procedure scheduling and authorization, boasting robust EPIC experience and exceptional customer service skills. Achieved significant improvements in scheduling efficiency and stakeholder satisfaction through critical thinking, problem solving and effective multitasking.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Perioperative Scheduler-Gastroenterology Lab
Penrose-St. Francis Health Services
08.2018 - Current
- Assist and Greet Patients
- Schedule 30 Plus Procedures Daily, Prepare Charts.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Generate Reports/Schedules as to for assure adequate Staffing.
- Maintain, inventory and order supplies for the department.
- Established and maintained strong working relationships with both internal and external offices, facilitating open communication channels for improved collaboration.
Business Office Specialist
Penrose St. Francis Hospital
07.2013 - 08.2018
- Review History and Physicals, Progress Notes, Lab Reports, other information in order to obtain authorizations for various procedures and testing via web portals and insurance companies for a Cardiology office.
- Performed clerical duties by typing, filing, copying, faxing and completing and submitting forms.
- Maintain open communications to keep Patients informed in a timely manner.
Education
High School Diploma -
William Mitchell High School
Colorado Springs, Colorado General Studies
Pikes Peak Community College
Colorado Springs, COMedical Secretary Certificate
Platt Career School
Corpus Christi, TXSkills
- Computer skills-EPIC Experience
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Problem Solving
- Effective multitasking
- Schedule coordination
- Procedure Scheduling
- Medical Terminology
- Excellent Customer Service
- Ability to work as a team or independent
Certification
BLS Certification
Timeline
Perioperative Scheduler-Gastroenterology Lab
Penrose-St. Francis Health Services
08.2018 - Current
Business Office Specialist
Penrose St. Francis Hospital
07.2013 - 08.2018
High School Diploma -
William Mitchell High School
General Studies
Pikes Peak Community College
Medical Secretary Certificate
Platt Career School
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