Diana Dennis
Littleton
Summary
Dynamic Lending Coordinator at Yes Communities with a proven track record in workflow management and team collaboration. Enhanced operational efficiency through innovative process improvements, achieving the highest volume of closed loans. Skilled in regulatory compliance and personnel training, consistently delivering exceptional customer service and fostering a high-performing team environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Lending Coordinator
Yes Communities
Denver
05.2024 - Current
- Resolved discrepancies in loan files through coordination with underwriters.
- Gathered necessary documentation and information from clients through effective communication.
- Trained new staff on processing procedures and software usage to enhance team capabilities.
- Implemented best practices that improved efficiency in lending process workflows.
- Developed processes that boosted overall operational efficiency.
- Ensured timely completion of customer loan requests by coordinating with other departments.
- Formulated strategies to elevate customer service levels across the organization.
- Provided training on consumer lending processes and procedures to newly onboarded staff.
Closing /Funder
Movement Mortgage (Formally Fairway Independent Mortgage)
01.2023 - 03.2024
- Cleared to close in accordance with company, investor, and federal guidelines for compliance w/r/t consumer disclosures
- Helped startup reverse mortgage business where we organize workflow, policy and procedures
- Closed up to 15 loans while working through workflow
- Worked in conjunction with loan officers, processors, and underwriters to coordinate a resolution of all closing-related investor suspense issues
- Generated closing packages and ensured their proper execution post-close
- Confirmed that all conditions have been met prior to granting funding authorization
- Regularly achieved the highest volume of closed loans in the Department.
- Created engaging visual presentations showcasing project results for meetings with prospective or current funders.
Closing /Post Closer
Fairway Independent Mortgage
08.2022 - 01.2023
- Cleared to close loans in compliance with company, investor, and federal guidelines for consumer disclosures
- Collaborated with loan officers, processors, and underwriters to resolve closing-related investor suspense issues
- Generated closing packages and ensured their proper execution post-close
- Confirmed fulfillment of all conditions before granting funding authorization
- Post-closed and purchased up to 40 loans a month
Closer
Celebrity Home Loans, LLC ( Formally 1st Reverse Mortgage USA)
10.2021 - 07.2022
- Cleared loans to close in accordance with company, investor, and federal guidelines for compliance with consumer disclosures
- Help establish the reverse mortgage business.
- Collaborated with loan officers, processors, and underwriters to resolve all closing-related investor suspense issues
- Generated closing packages, ensured their proper execution post-close, and confirmed fulfillment of all conditions prior to granting funding authorization
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Served as a reliable point of contact for both internal teams and external partners throughout deal closures ensuring efficient information flow.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Identified areas for process improvement within the closing department leading to enhanced efficiency, reduced errors and cost savings.
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
Closing Coordinator/Funder
1st Reverse Mortgage USA
06.2016 - 10.2021
- Closed up to 85 loans a month
- Managed a team through pipeline management
- Provided training to incoming closers on Reverse Vision and Xdocs
- Led communication with title companies through on-site training and one-on-one interactions
- Cleared loans to close in accordance with company, investor, and federal guidelines for compliance with consumer disclosures
- Coordinated with loan officers, processors, and underwriters to resolve closing-related investor suspense issues
- Generated closing packages, ensured their proper execution post-close, and confirmed that all conditions were met prior to granting funding authorization
- Regularly achieved the highest volume of closed loans in the department.
- Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Contributed to the overall success of the team by maintaining a strong sense of professionalism and commitment to high-quality work at all times.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Implemented time-saving processes by utilizing technology and software to automate repetitive tasks, allowing more focus on delivering personalized client service.
- Increased client retention through exceptional service, helping to secure repeat business from satisfied customers.
- Reduced processing time for title searches by diligently reviewing property records and identifying discrepancies early in the transaction process.
Post- Closer
1st Reverse Mortgage usa
11.2014 - 06.2016
- Audited all closed files
- Shipped files to all investors according to their requirements
- Cleared all investor pends
- Completed FHA case binders
- Assisted in obtaining the GNMA certificate for the company
- Aided in servicing our servicing portfolio by sending documents to GNMA.
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
- Maintained open communication with team members, fostering a collaborative work environment that led to improved performance outcomes.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and regulations.
- Contributed innovative ideas during team meetings aimed at improving overall department productivity and effectiveness.
- Reduced potential errors through careful review of settlement statements prior to disbursement of funds.
- Streamlined post-closing processes for increased efficiency and reduced turnaround time.
- Resolved issues related to funding or escrow accounts promptly, minimizing delays in the post-closing timeline.
- Enhanced client satisfaction by ensuring accurate and timely preparation of loan closing documents.
- Participated in regular audits of closed loan files, identifying areas for improvement in document quality and organization practices.
- Managed pipeline of post-closing tasks, prioritizing urgent cases as needed.
- Implemented best practices for managing confidential client information securely throughout the post-closing process.
- Coordinated with title companies to obtain necessary documents, expediting the closing process.
Education
Bachelor of Science - Organizational Leadership
Colorado State University Global
Greenwood Village, CO04.2012
Skills
- Workflow management
- Deadline adherence
- Problem solving
- Supervisory skills
- Personnel training and evaluation
- Attention to detail
- Work ethic
- Team collaboration
- HUD-1 and closing disclosures
- TILA and HMDA compliance
- Financial statement analysis
- Data management
- Investor relations
- Financial history review
- Customer service excellence
- Decision making
- Active listening and learning
- Microsoft Office proficiency
- Oral and written comprehension
- Analytical thinking
- Data entry skills
- Loan processing coordination
- Complaint resolution
- Document analysis skills
- Staff management expertise
- Loan file maintenance
- Basic mathematics proficiency
- Financial service solutions development
- Process improvement strategies
- Invoice preparation skills
- Application verification processes
- 10-key data entry proficiency
- Report preparation skills
- Regulatory disclosure preparation expertise
- Regulatory compliance knowledge
- Team leadership
- Collaboration
- Self-Directed
- Training & Development
Timeline
Lending Coordinator
Yes Communities
05.2024 - Current
Closing /Funder
Movement Mortgage (Formally Fairway Independent Mortgage)
01.2023 - 03.2024
Closing /Post Closer
Fairway Independent Mortgage
08.2022 - 01.2023
Closer
Celebrity Home Loans, LLC ( Formally 1st Reverse Mortgage USA)
10.2021 - 07.2022
Closing Coordinator/Funder
1st Reverse Mortgage USA
06.2016 - 10.2021
Post- Closer
1st Reverse Mortgage usa
11.2014 - 06.2016
Bachelor of Science - Organizational Leadership
Colorado State University Global
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