Diana Cifuentes
Business Administrator
Bogotá,DC
Summary
Responsible Collections Specialist looking for position with increased responsibility. Proficient in collection compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
ITC Analyst in Collections and ready to apply 8 years of professional experience to new role. Excellent supporting portfolio activities for collection management process, portfolio circularization, collection strategies, management of top clients, reports and weekly management of overdue portfolio, meetings with salesperson and client, provide support portfolio recovery, conciliation with clients at the regional level.
Focused on obtaining the goals for the area and the company.
Overview
13
13
years of post-secondary education
5
5
years of professional experience
Work History
ITC Assistant Collections
JOHNSON & JOHNSON DE COLOMBIA
Bogota , Cundinamarca
08.2020 - Current
• Analysis of accounts receivable
• Support for reconciliations with clients
• Guarantee customer payment supports for your portfolio
• Support for the generation and analysis of month-end reports and identification of areas to reconcile when necessary
• Knowledge of the credit quotas assigned to clients and their management.
• Serve portfolio committees, periodic territories with stakeholders such as commercial and financial area.
• Maintain and guarantee the risk assessment of reserves related to the portfolio for the closings.
• Maintain management constantly updated and reconciled in the system against collection and disputed invoices.
•Guarantee compliance with the Forecast and the application of all the provisions for the monthly closing of the portfolio, complying with the indicators and metrics of the collections area.
Portfolio and Credit Analyst
DEPRISA - AVIANCA HOLDINGS
Bogota , Cundinamarca
11.2019 - 08.2020
• Reconciliation and analysis of the portfolio according to the assigned clients
• Application of payment, credit Notes and adjustments
• Weekly budget report
• Weekly report of clients for suspension of the service to the commercial area
• Sending of account statements
• Validation of pending items due to adjustment
• Validation in the bank according to the payment supports received
• Daily contact with the commercial area to validate portfolio, payments and credit notes
• Negative report of the past due portfolio according to the portfolio age and company policies
• Validation, Recategorization, Application and Adjustments that are required in the monthly closings
Records Management Assistant
UDCA University
Bogota , Cundinamarca
05.2019 - 09.2019
• Application and update of payments by consulting Banks in the system to download the information and confirm the payment of the students
• Income from transfers made by Financial Institutions
• Face-to-face and telephone attention to requests and procedures carried out by students and users
• Generation of registration orders
• Billing for Additional Hours
• Generation of collection reports
Portfolio Analyst
AXA COLPATRIA
Bogota , Cundinamarca
04.2015 - 10.2018
- Counseled debtors on payment options and arranged installment agreements.
- Assignment and closing of ARL procedures
- Attention to ARL procedures
- Entry of ARL News to the system
- ARL Portfolio Reconciliation
- Payments to suppliers
- Attention to Operational Work Flow
- Debugging account of canceled policies
- Call Center trainings
- Weekly Report Cancellations due to Default
- Weekly Report Management and Customer Loyalty, money in canceled policy accounts
Education
High School Diploma -
CARDENAL SANCHA SCHOOL
Bogota 02.1996 - 11.2001
BBA - Business Administration
POLITECNICO GRANCOLOMBIANO UNIVERSITY
Bogotá 02.2012 - 04.2016
Course in Administrative Management - Business Management
AXA COLPATRIA
Bogotá 03.2016 - 06.2016
Course in General Insurance - Insurance
POLITECNICO GRANCOLOMBIANO University
Bogotá 07.2016 - 12.2016
English Course - English
LANGUAGE CENTER PEDAGOGICA NACIONAL University
Bogotá 02.2019 - Current
Skills
Credit and collections
Timeline
ITC Assistant Collections
JOHNSON & JOHNSON DE COLOMBIA
08.2020 - Current
Portfolio and Credit Analyst
DEPRISA - AVIANCA HOLDINGS
11.2019 - 08.2020
Records Management Assistant
UDCA University
05.2019 - 09.2019
English Course - English
LANGUAGE CENTER PEDAGOGICA NACIONAL University
02.2019 - Current
Course in General Insurance - Insurance
POLITECNICO GRANCOLOMBIANO University
07.2016 - 12.2016
Course in Administrative Management - Business Management
AXA COLPATRIA
03.2016 - 06.2016
Portfolio Analyst
AXA COLPATRIA
04.2015 - 10.2018
BBA - Business Administration
POLITECNICO GRANCOLOMBIANO UNIVERSITY
02.2012 - 04.2016
High School Diploma -
CARDENAL SANCHA SCHOOL
02.1996 - 11.2001
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