Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diana Cano Garcia

Olathe

Summary

Dynamic Front Desk Lead Professional at River Valley Family Health Centers, recognized for great customer service and strong leadership. Bilingual and reliable, I effectively train staff, enhancing team performance and patient satisfaction. My critical thinking and problem-solving skills ensured seamless operations and improved scheduling efficiency, fostering a welcoming environment for all patients.



Overview

4
4
years of professional experience

Work History

Front Desk Lead Professional

River Valley Family Health Centers
01.2023 - Current
  • Maintained a high level of professionalism with patients, ensuring their needs were met in a timely manner.
  • Provide day-to-day direct leading/coaching of Front Desk Professionals, including working in collaboration with Human Resources (HR) and the PSM on disciplinary actions, feedback, and performance appraisals. As such, they will serve as role models for the department and will lead by example.
  • Conduct and document one-on-one meetings with their assigned team members at least once per month. Timely submission of reports and concerns to the PSM.
  • Effectively perform the tasks and procedures required of a Front Desk Professional.
  • Support all front desk professionals in all functions of their jobs, including answering phones, insurance eligibility, customer service.
  • Training new Front Desk Professionals. This will include training and ensuring competency in Front Desk skills, and understanding of policies pertaining to the department, such as controlled substance/narcotic policy, new patient policy, Confidentiality and Privacy policy (HIPPA), Release of Information (ROI).
  • Facilitating Lunch and Learns when applicable.
  • Maintained and updated daily schedules for their assigned front desk team members.
  • Deal with scheduling issues/conflicts in the EMR/EDR.
  • Respond to patient’s inquiries and research billing questions in collaboration with the PSM. Collaborate with the PSM/provider when there are concerns about ability to pay or other emergency situations, as appropriate.
  • Ensure that all front desk professionals give our patients excellent customer service to internal and external customers, regardless of their ability to pay.
  • Participating in designated committees.
  • All essential job functions take place in the office/clinic.


Front Desk Receptionist

River Valley Family Health Centers
07.2021 - 01.2023
  • Greet and provide great customer service
  • Use Computers for various applications such as Excel, Outlook or word processing
  • Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.
  • Enter information into database
  • Operate office equipment such as fax machines, copiers or phone systems
  • Handle patient inquiries or direct them to the appropriate persons according to their needs
  • Maintain scheduling
  • Create or change schedules
  • Assist with call center
  • Schedule and reschedule appointments
  • Schedule dental appointments
  • Use dental EMR to verify what type of appointment patient is coming in for
  • Make reminder calls for patients
  • Provide training and orientation to new staff
  • Train and assist staff with computer usage
  • Manage daily deposits
  • Close out daily batches
  • Scan daily reconciliation at the end of day
  • Multitasking for call center, Front Desk
  • Verify insurance eligibility on a daily basis for patients
  • Update insurance information as needed
  • Call commercial insurances to verify eligibility and benefits depending if its dental or medical appt
  • Verify demographic information, make sure the address and phone number are correct in the system
  • Counsel potential patients to the new patient intake packet
  • Collect co pays on all insurance
  • Collect on unpaid balances
  • Scan any patient documents into the EMR
  • Input patient data into electronic system

Education

High School Diploma -

Olathe High Schools
Olathe, CO

Skills

  • Bilingual
  • Active Listener
  • Critical Thinker
  • Friendly
  • Reliable
  • Hard Worker
  • Strong leadership
  • Customer service
  • Problem-solving skills
  • Time management

Timeline

Front Desk Lead Professional

River Valley Family Health Centers
01.2023 - Current

Front Desk Receptionist

River Valley Family Health Centers
07.2021 - 01.2023

High School Diploma -

Olathe High Schools

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Diana Cano Garcia