Diana Cancino

• Established a culture of continuous improvement within the IT department by encouraging innovation, collaboration, and professional development.
• Created customized technology solutions tailored to the unique needs of various departments within the organization.
• Implemented data backup and disaster recovery plans that protected critical business information from loss or corruption.
• Ensured smooth integration of new acquisitions into existing technology infrastructure with minimal disruption to daily operations.
• Evaluated emerging technologies for potential adoption in the organization, making strategic recommendations.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Implemented an idea management platform that encouraged employees to submit innovative suggestions, boosting engagement across departments.
• Coordinated multidisciplinary teams throughout the entire product lifecycle, from concept generation to commercialization.

Achievements:

• I was the leader of a digital transformation process in a construction lab. It consisted on improving the cycle from the quote to the invoice. As a result, there was a decrease of 35% of mistakes made in the quotes, and an increase of 25% in the monthly invoice.
• Led the project to develop new software that improves fraud detection in public services companies across Latam. The software is expected to increase detection effectiveness by 10%, applied to €5 million inspection contract.
• By spearheading an innovation process in Brazil, I led the creation of a drone department dedicated to inspection services. This initiative resulted in a significant expansion of our service offerings, configuring 18 new sellable services. Additionally, the drone department achieved a 50% reduction in inspection completion time and a remarkable 70% increase in departmental revenue..

• Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
• Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
• Delivered strategic guidance on technology investments by conducting thorough market research and presenting recommendations to senior leadership.
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Guided organizational technology strategy and roadmaps.

Achievements:

• Led digital transformation initiatives to modernize business processes and improve overall efficiency.
• Established a culture of continuous improvement within the IT department through regular performance evaluations and skill development opportunities.
• Ensured regulatory compliance by staying current on industry standards and implementing necessary controls within IT infrastructure.
• Bolstered network infrastructure resilience with redundant systems design, ensuring seamless uptime for mission-critical applications.
• Achieved cost savings through strategic vendor negotiations and management of technology resources.
• Optimized data management processes by designing robust data governance frameworks and policies.
• Enhanced cybersecurity measures by conducting risk assessments and implementing security protocols.
• Implemented comprehensive disaster recovery plans to ensure business continuity during critical incidents.
• Created long-range IT plan to support projected growth and requirements for added capacity.

Achievements

• Managed the SAP ERP implementation project for the following modules: SAP/Hana FI, CO, MM, Lumira.
• Spearheaded the implementation of the OnBase Document Manager, enabling easy access to clinical information and reducing the billing cycle by 2 days.
• Designed and implemented data center infrastructure for three clinics in Bogota, including their respective disaster recovery processes.
• Implemented help desk software and data center monitoring.

• Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
• Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
• Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.

• Streamlined communication channels between departments through the integration of collaborative tools and systems.
• Conducted regular audits of technology assets, identifying areas for improvement or replacement as needed.
• Launched an internal helpdesk system that streamlined support request handling processes while improving response times significantly.
• Oversaw vendor negotiations for cost-effective service contracts, ensuring optimal resource allocation throughout the organization.
• Provided expert technical support, resolving complex issues promptly while maintaining high levels of customer satisfaction.
• Optimized IT infrastructure by upgrading hardware, software, and network components for improved performance.

• Conducted thorough risk assessments for critical infrastructure, identifying key areas for improvement and mitigation strategies.
• Provided end-user training on best practices for data protection and secure system usage, leading to increased awareness and reduced incidents of human error.
• Ensured compliance with regulatory requirements such as GDPR, HIPAA, and PCI-DSS through diligent documentation and policy enforcement.
• Coordinated disaster recovery planning efforts, developing comprehensive plans to ensure business continuity during unforeseen events or outages.
• Conducted regular reviews and audits of third-party vendors to ensure their compliance with established security requirements and best practices.
• Developed comprehensive cybersecurity policies and procedures, resulting in a significant reduction in potential vulnerabilities.