Diana Bandera
Summary
Claims Examiner with deep knowledge of auto claims industry. Solid abilities in developing objectives and strategies to settle auto claims. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Subrogation Specialist
Solvo Global/National Service Bureau
07.2023 - Current
- Negotiate and lead conversations to recover the highest balances for our clients ( State farm , Allstate, Geico, Latitude subrogation services)
- utilize software to note accounts and communicate with insurance companies ( Skip tracing for location, ESUB, CUBS)
Cs associate • collections agent
Sutherland
07.2022 - 10.2022
- Responsible to take inbound calls from customers and third parties
- Explain in detail about fees and interest that could have been added to their account
- Make payments agreements to collect late payments.
Collection's representative and loan specialist
Bancompartir
07.2018 - 01.2020
- Used scripted conversation prompts to convey current account information and obtain payments
- Achieved performance goals
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Loan Specialist
Microfinanciera
08.2014 - 03.2016
- Examined customer loan applications for loan approvals and denials
- Developed strong relationships with customers through high levels of customer service.
Collection's representative and loan representative
Banco wwb
02.2012 - 07.2014
- Responsible to bring new customers for the line of loan and collect assigned delinquent portfolio
Education
Business Administrator -
Santo Tomás de Aquino
01.2004 - 05.2009
Integrated Management Systems - undefined
Pontificia Bolivariana
01.2010 - 05.2011
Skills
Problem resolutionundefined
Timeline
Subrogation Specialist
Solvo Global/National Service Bureau
07.2023 - Current
Cs associate • collections agent
Sutherland
07.2022 - 10.2022
Collection's representative and loan specialist
Bancompartir
07.2018 - 01.2020
Loan Specialist
Microfinanciera
08.2014 - 03.2016
Collection's representative and loan representative
Banco wwb
02.2012 - 07.2014
Integrated Management Systems - undefined
Pontificia Bolivariana
01.2010 - 05.2011
Business Administrator -
Santo Tomás de Aquino
01.2004 - 05.2009
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