Diana Bandera
Summary
Claims Examiner with deep knowledge of auto claims industry. Solid abilities in developing objectives and strategies to settle auto claims. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Subrogation Specialist
Solvo Global/National Service Bureau
2023.07 - Current
- Negotiate and lead conversations to recover the highest balances for our clients ( State farm , Allstate, Geico, Latitude subrogation services)
- utilize software to note accounts and communicate with insurance companies ( Skip tracing for location, ESUB, CUBS)
Cs associate • collections agent
Sutherland
2022.07 - 2022.10
- Responsible to take inbound calls from customers and third parties
- Explain in detail about fees and interest that could have been added to their account
- Make payments agreements to collect late payments.
Collection's representative and loan specialist
Bancompartir
2018.07 - 2020.01
- Used scripted conversation prompts to convey current account information and obtain payments
- Achieved performance goals
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Loan Specialist
Microfinanciera
2014.08 - 2016.03
- Examined customer loan applications for loan approvals and denials
- Developed strong relationships with customers through high levels of customer service.
Collection's representative and loan representative
Banco wwb
2012.02 - 2014.07
- Responsible to bring new customers for the line of loan and collect assigned delinquent portfolio
Education
Business Administrator -
Santo Tomás de Aquino
2004.01 - 2009.05
Integrated Management Systems - undefined
Pontificia Bolivariana
2010.01 - 2011.05
Skills
Problem resolutionNegotiationMultitasking proficiencyExcellent communicationEmpathy
Timeline
Subrogation Specialist
Solvo Global/National Service Bureau
2023.07 - Current
Cs associate • collections agent
Sutherland
2022.07 - 2022.10
Collection's representative and loan specialist
Bancompartir
2018.07 - 2020.01
Loan Specialist
Microfinanciera
2014.08 - 2016.03
Collection's representative and loan representative
Banco wwb
2012.02 - 2014.07
Integrated Management Systems - undefined
Pontificia Bolivariana
2010.01 - 2011.05
Business Administrator -
Santo Tomás de Aquino
2004.01 - 2009.05