Diana Arreola
Denver
Summary
Results-driven Quality Associate with a proven track record in CAPA management and quality auditing. Expertise in root cause analysis and continuous improvement to enhance compliance and customer satisfaction.
Detail-oriented quality management professional with 10 years of experience in quality inspections and team collaboration. Skilled in addressing customer complaints and implementing corrective actions, driving operational excellence and regulatory compliance.
Dedicated Quality Associate with strong problem-solving skills and a focus on quality management systems. Proven ability to lead audits and training initiatives, committed to enhancing product quality and operational efficiency.
Overview
13
13
years of professional experience
Work History
Quality Associate
IPAX, Inc
Englewood, CO
10.2015 - Current
- Conducted quality inspections to ensure compliance with company standards and regulatory requirements.
- Collaborated with production teams to identify and resolve quality issues effectively.
- Led root cause analysis for non-conformities, establishing corrective actions to prevent recurrence.
- Analyzed data from quality audits to drive continuous improvement initiatives across operations.
- Managed documentation of quality processes, ensuring accurate record-keeping for audits and evaluations.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Maintained accurate records of all quality-related activities, ensuring compliance with regulatory requirements.
- Conducted thorough root cause analyses for non-conformances, contributing to continuous improvement initiatives.
- Participated in internal audits to identify areas for improvement and ensure adherence to established procedures.
- Trained staff on quality assurance protocols, improving team performance and consistency.
- Developed comprehensive reports detailing quality metrics, trends, and recommendations for management review.
- Assisted in supplier evaluations, ensuring high-quality materials were sourced from reliable vendors.
- Contributed to successful ISO certification renewals by maintaining up-to-date documentation and demonstrating compliance during external audits.
- Collaborated with manufacturing teams to optimize production processes for improved quality and efficiency.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Updated quality control records and reports.
- Trained other workers in inspection and testing procedures.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Followed safety protocols while handling hazardous materials.
- Provided feedback to production team regarding product quality.
- Sampled products to verify compliance with standards
- Investigated customer complaints to take necessary corrective actions.
Shift Leader
Taco Bell
Denver, CO
04.2013 - 09.2015
- Supervised team members to ensure adherence to food safety and quality standards.
- Managed daily operations, optimizing workflow efficiency during peak hours.
- Trained new employees on customer service protocols and operational procedures.
- Implemented inventory management practices to minimize waste and reduce costs.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
High School Diploma -
Overland High School
Aurora, COSkills
- Quality training
- Quality management system
- CAPA management
- 5S methodology
- Quality metrics
- Documentation review
- Supplier quality
- Product inspection
- Non-conformance reporting
- Internal auditing
- Sampling plans
- Corrective action
- Preventive action
- Fishbone diagrams
- Quality auditing
- FMEA analysis
- Customer complaints
- Team collaboration
- Problem-solving skills
- Internal audits
- Safety procedures
Languages
Spanish
Native or Bilingual
Timeline
Quality Associate
IPAX, Inc
10.2015 - Current
Shift Leader
Taco Bell
04.2013 - 09.2015
High School Diploma -
Overland High School