Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Deziree Claice

Lakewood

Summary

Highly trained Personal Banker with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Seeking a new opportunity that will offer space to learn new skills and practical applications that I can implement in tandem with my higher career pursuits.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Banker I

Colorado Firefighter Credit Union
05.2024 - Current
  • Developed personalized banking solutions to meet member financial needs and goals.
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for members.
  • Managed daily operations of account maintenance, ensuring accuracy and compliance with regulations.
  • Provided exceptional customer service, resolving inquiries and issues efficiently.
  • Trained and mentored junior staff on banking procedures and best practices.

Key Holder

2nd & Charles
10.2020 - 03.2024
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.

Receptionist

Drs Matoba Optometrist
08.2019 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.

Associate

TJ Maxx
08.2018 - 04.2019
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Handled cash to expectation and met register initiative expectations/goals.

Education

Bachelor of Arts - Sociology

Metropolitan State University of Denver
Denver, CO
05.2025

Associate of Arts - Sociology

Red Rocks Community College
Denver, CO
09.2022

Skills

  • Computer Proficiency
  • Reading Comprehension
  • Team Development
  • Effective Customer Communication
  • Store Opening and Closing
  • Cash Handling
  • Delegation and Supervision
  • Workflow Monitoring
  • Employee Scheduling
  • Adaptable to Changing Demands
  • Regulatory and Legal Compliance
  • Departmental Procedures

Certification

Colorado Notary Public

Timeline

Personal Banker I

Colorado Firefighter Credit Union
05.2024 - Current

Key Holder

2nd & Charles
10.2020 - 03.2024

Receptionist

Drs Matoba Optometrist
08.2019 - 08.2020

Associate

TJ Maxx
08.2018 - 04.2019

Associate of Arts - Sociology

Red Rocks Community College

Bachelor of Arts - Sociology

Metropolitan State University of Denver
Deziree Claice