Deziree Claice
Lakewood
Summary
Highly trained Personal Banker with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Seeking a new opportunity that will offer space to learn new skills and practical applications that I can implement in tandem with my higher career pursuits.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Banker I
Colorado Firefighter Credit Union
05.2024 - Current
- Developed personalized banking solutions to meet member financial needs and goals.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted members with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for members.
- Managed daily operations of account maintenance, ensuring accuracy and compliance with regulations.
- Provided exceptional customer service, resolving inquiries and issues efficiently.
- Trained and mentored junior staff on banking procedures and best practices.
Key Holder
2nd & Charles
10.2020 - 03.2024
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Receptionist
Drs Matoba Optometrist
08.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Associate
TJ Maxx
08.2018 - 04.2019
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Trained and mentored junior staff on customer service strategies and techniques.
- Handled cash to expectation and met register initiative expectations/goals.
Education
Bachelor of Arts - Sociology
Metropolitan State University of Denver
Denver, CO05.2025
Associate of Arts - Sociology
Red Rocks Community College
Denver, CO09.2022
Skills
- Computer Proficiency
- Reading Comprehension
- Team Development
- Effective Customer Communication
- Store Opening and Closing
- Cash Handling
- Delegation and Supervision
- Workflow Monitoring
- Employee Scheduling
- Adaptable to Changing Demands
- Regulatory and Legal Compliance
- Departmental Procedures
Certification
Colorado Notary Public
Timeline
Personal Banker I
Colorado Firefighter Credit Union
05.2024 - Current
Key Holder
2nd & Charles
10.2020 - 03.2024
Receptionist
Drs Matoba Optometrist
08.2019 - 08.2020
Associate
TJ Maxx
08.2018 - 04.2019
Associate of Arts - Sociology
Red Rocks Community College
Bachelor of Arts - Sociology
Metropolitan State University of Denver