Deybis Enrique Yepes Ortiz
Resumen profesional
I am a customer service specialist with solid experience of over seven (7) years supporting users for different international telecommunications bands in the United States of America and around the world.
My customer service skills (empathy, problem solving, product knowledge, patience, active listening and others) have been proven when dealing with difficult issues during phone calls. This experience has changed my mind in how the BPO companies have to improve their customer service. I have been in contact with tools like Torch, Avaya, Iroz, Slack, Excel, toolkit, Wireshark, and some others that help me resolve users' issues.
I am committed to provide excellent customer service, enhancing customer experience, and growing with the company, gaining as much experience for operational excellence.
Datos destacados
8
8
years of professional experience
2004
2004
years of post-secondary education
Experiencia
Associate Customer Service
Sutherland (SGS Colombia Holdings S.A.S.)
Bucaramanga, Santander
2021.04 - 2026.01
I started as a customer service representative for one of the biggest American companies that offer short and long-term homestays, helping people with logging issues, troubleshooting passwords, and restarting accounts for Hosts and guests.
Through the years, I was promoted to different departments, dealing with different situations/concerns related to safety, taxes, and discrimination reports.
I was moved to a tester team dealing with app system issues and recognizing some system errors, bugs, and glitches. providing feedback about issues/errors found.
Customer Service Representative
Accedo 24/7 Colombia
Bucaramanga, Santander
2019.04 - 2021.03
During this time, I was promoted to floor support agent, providing immediate solutions to new-hire agents and handling direct supervisor calls.
Sales Agent
USA VITAMINAS
Bucaramanga, Santander
2018.08 - 2019.02
During this time, I was able to sell organic products via phone calls. helping men to get better their medical condition (Benign Prostatic Hyperplasia).
As a Sales agent, I had to go deeper into knowledge about this medical condition, and be able to recognize severe medical issues through the questions asked and recommend users the best product option. Also, during the interaction with users, I had to recognize potential buyers so we can invest the necessary time to close the business.
Formación
BACHILLER -
U.E Colegio Privado Dr. Ramón R. Nuñez
Técnico Superior Universitario (T.S.U.) - Administración de Empresas Agropecuarias
Universidad Nacional Experimental Sur del Lago
Lic. - educación mención Lenguas Modernas
Universidad de Los Andes Merida (U.L.A)
2008.01 - 2012.01
Enfatiza tus habilidades clave
- Organized
- Teamwork and collaboration
- Data analysis
- Critical thinking and decision-making
- Leadership and management
- Creative problem solving
- Adaptability
- Communication and interpersonal skills
- Dependability and time management
Idiomas
Inglés
Principiante
Francés
Principiante
ing
Principiante
Personalizado
- Omar Augusto León Carvajal, +57 3163526402
- Erick Daniel Gomez, +57 3023338785
- Hector Acevedo, +57 3215575008
Cronología
Associate Customer Service
Sutherland (SGS Colombia Holdings S.A.S.)
2021.04 - 2026.01
Customer Service Representative
Accedo 24/7 Colombia
2019.04 - 2021.03
Sales Agent
USA VITAMINAS
2018.08 - 2019.02
Lic. - educación mención Lenguas Modernas
Universidad de Los Andes Merida (U.L.A)
2008.01 - 2012.01
Técnico Superior Universitario (T.S.U.) - Administración de Empresas Agropecuarias
Universidad Nacional Experimental Sur del Lago
BACHILLER -
U.E Colegio Privado Dr. Ramón R. Nuñez