Summary
Overview
Work History
Education
Timeline
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Devyn Cordes

Steamboat Springs

Summary

Dedicated people-person with a history of exceeding goals utilizing consistent and organized practices while having fun. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand. All while maintaining a relational and warm environment for all people.

Overview

8
8
years of professional experience

Work History

Lifestyle Coordinator

Marabou Owners Association
10.2023 - Current
  • Collaborated with owners to identify interests and preferences, tailoring programs accordingly.
  • Streamlined event planning processes by implementing efficient organizational systems and tools.
  • Maintained accurate records of all events, attendees, expenses, and feedback for future reference and improvement purposes.
  • Coordinated logistics for special events, including venue selection, vendor management, and on-site execution.
  • Coordinated daily spa treatments and activities for owners and their guests.
  • Friendly "middle-man" between owners and staff.

Director of Sales and Marketing

Vista Verde Guest Ranch
05.2022 - 10.2023
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Effectively trained and coached staff with daily operations, systems, and guest relations.
  • Managed reservation software.
  • Oversaw and grew social media platforms.
  • Analyzed sales and marketing data for improved strategies.
  • Managed production of leaflets, posters and newsletters.
  • Built relationships with customers and employees to establish long-term business growth.
  • Maintained authentic voice for company.
  • Built and developed interdepartmental relationships.

Reservations and Guest Experience Manager

Vista Verde Guest Ranch
05.2016 - 05.2022
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Coached and developed associates to improve soft skills and recovery techniques.
  • Established systems and protocols to manage guest requests, transportation, activity coordination, and payment details.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Motivated and rewarded employees to improve engagement.

Education

Musical Theatre B.F.A -

The Boston Conservatory
Boston, MA
05.2013

Timeline

Lifestyle Coordinator

Marabou Owners Association
10.2023 - Current

Director of Sales and Marketing

Vista Verde Guest Ranch
05.2022 - 10.2023

Reservations and Guest Experience Manager

Vista Verde Guest Ranch
05.2016 - 05.2022

Musical Theatre B.F.A -

The Boston Conservatory

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Devyn Cordes