Devonne Derosa D
Boston
Summary
Dynamic customer service professional with extensive experience at Total Wine & More, recognized for building strong customer relationships and ensuring service excellence. Proven cash handling expertise and a commitment to teamwork, consistently enhancing customer satisfaction and fostering a welcoming environment. Adaptable and dedicated, with a strong work ethic and integrity.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
7
7
years of professional experience
Work History
Cashier
Total Wine & More
10.2024 - 01.2025
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Adapted quickly to changing priorities during peak shopping hours to maintain service levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier
Five Below
09.2024 - 01.2025
- Assisted customers in locating products and answering inquiries effectively.
- Collaborated with team members to restock shelves and manage inventory levels.
- Handled cash accurately, ensuring proper change and receipt distribution to customers.
- Engaged with customers to create a welcoming atmosphere in store environment.
- Greeted customers entering store and responded promptly to customer needs.
Cashier
Old Navy
03.2023 - 01.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Tufts Health Plan
02.2019 - 11.2019
- Responded to customer inquiries, resolving issues efficiently and enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Calls4u
02.2018 - 01.2019
- Conducted quality assurance reviews of calls to ensure compliance with company standards and best practices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Early Childhood Education
Urban College
Boston MaHigh School Diploma -
Somervllle High
Somerville Ma06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Professionalism and courtesy
- Cash handling expertise
Timeline
Cashier
Total Wine & More
10.2024 - 01.2025
Cashier
Five Below
09.2024 - 01.2025
Cashier
Old Navy
03.2023 - 01.2024
Customer Service Representative
Tufts Health Plan
02.2019 - 11.2019
Customer Service Representative
Calls4u
02.2018 - 01.2019
Early Childhood Education
Urban College
High School Diploma -
Somervllle High